This weekend I was standing in line for the movies and overheard a guy in line talking about a site where there’s the 1-800 numbers and keycodes to press to get a live human when calling customer service. I knew he was talking about GetHuman.com so I introduced myself and we started rapping about how Sprint customer service sucks. As I did that, the couple in back of us leaned over and said, “You write for The Consumerist? We read it every day.” That was amazing, to meet at the same time two sets of people who were right on the same consumer action wavelength as this site. Evidently, the time for our revolution is nigh.

Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.