A former Bank of America employee provides these email addresses and says they’re the people to complain to about getting fee’d to death (or any other customer service related issue you want to escalate).
President – firstname.lastname@example.org
West Division Exec – email@example.com
East Division Exec – Shepherd firstname.lastname@example.org
National Customer Experience – email@example.com
Service & Fulfillment Operations Executive – firstname.lastname@example.org