One Laptop Per Child Has Good Customer Service

We opened the following email with trepidation, thinking it might be a horrible customer service story about a charity.

Thankfully, it was a compliment, so we thought we’d post it.

I thought you might want to know about my experience with OLPC. I couldn’t get the link on the site to work so I tried the toll free number on the bottom of the page. After two rings I was greeted by a real live human being (I did a double take when I heard her say her name, I was waiting for the phone tree options.) Even better, she processed my order and answered my questions without transferring me anywhere or putting me on hold. When I first heard about the “buy one, give one” deal I thought it was fantastic, now I’m even more pleased.


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