“I talked to you briefly on 10-29-07 about my Chase credit card and having the late fee forced onto my account due to them changing the due date on my bill and an article was written about my success. I had spoken with a CSR and I had thought I got my late free removed, and my due date changed. Only to find out this months statement to have my due date again on the 26th but now my minimum payment was jacked up to over 3x the normal because THEY HAD NOT REMOVED THE LATE FEE.”

After viewing this I began the saying every word in the book, and when I had calmed down a bit I placed another call this morning (11-10-07) and another CSR said they would remove the late fee and change my due date, but could do nothing about the minimum that was jacked up to $70 because of my supposed “non-payment.” I told the CSR that I had cut up the card (because hasn’t been used in 4 months) and as soon as this bill is paid off I would never do anything with Chase or its affiliates ever again.

I felt extremely insulted at this outrage, that not only could my financial future be in jeopardy that it was totally out of my control, I could only sit back and what my credit score go up in flames, I have yet to check the actual numbers after this incident, but I can assume that it’s not going to be good. Is there anything that can be done, some type of retribution to get back at chase? Start a blog that says something similar to the Verizon ones, that I’ve read in the past, drop a email carpet bomb to the exec’s of Chase? I have no idea, if you have some please let me know.

Thanks Again,

David

The first thing I want you to do is grab a paper bag. Clasp it about the neck and raise it to your lips. Begin breathing deeply in and out in a rapid manner.

What did we learn from the last time? We learned that we don’t just accept the first answer the rep gives you. They say, “I can’t remove that late fee.” You ask, why not? And then undermine their argument. “Can’t” often really means, “I rather not.” Unfortunately, what you’re outraged over is all too typical. Just punch some pillows, calm down, and try calling back again and getting those fees reversed. Once you get them changed, make sure to ask them to “note your account.” This will leave notes for the next rep in case for some reason they mess up again.

If they still “can’t” reverse the fee, you can try kicking it up to executive customer service:

1-888-622-7547 – extension 4350
or
847-488-6833, or 888-622-7547 x 6833 – Jessica Pozehl

Otherwise, the most cost-effective form of consumer revenge is to simply take your business elsewhere.

PREVIOUSLY: Chase Changes Due Date Without Warning, Charges Late Fees
(Photo: epicharmus)

Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.