“I talked to you briefly on 10-29-07 about my Chase credit card and having the late fee forced onto my account due to them changing the due date on my bill and an article was written about my success. I had spoken with a CSR and I had thought I got my late free removed, and my due date changed. Only to find out this months statement to have my due date again on the 26th but now my minimum payment was jacked up to over 3x the normal because THEY HAD NOT REMOVED THE LATE FEE.”
