Customer Satisfaction Winners And Losers

Here are the winners and losers on the American Customer Satisfaction Index for industries of particular interest to Consumerist readers. The scores are out of 100. Format is company name (score, difference from last year’s score).

WINNERS
Airlines: Southwest (76, +2.7)
Cellphone Service: Verizon (71, +2.9)
Cellphone Makers: Nokia, Motorola (72, +4.3, +1.4)
Cable & Satellite TV: Echostar (67, -1.5)
Energy Utilities: Southern Company (82, +2.5)
Fixed Line Telephone Service: Verizon, Qwest (72, +4.3, +2.9)
Limited Service Restaurants: Wendy’s (78, +2.6)

LOSERS
Airlines: United Airlines (56, -11.1)
Cellphones: Sprint (61, -3.2)
Cellphone Makers: Samsung (70, -4.1)
Cable & Satellite TV: Charter Communications (55, 0)
Energy Utilities: Ameren Corporation (57, -23)
Fixed Line Telephone Service: Embarq (66, +3.1)
Limited Service Restaurants: McDonald’s (64, +1.6)

— BEN POPKEN

ACSI Quarterly Scores [ACSI]
Most And Least Improved Companies In Customer Satisfaction Since 1994
Customer Satisfaction Up Thanks To Lower Prices, Not Increased Quality