Good Things We Found In The Quiznos Manual

We’ve been harshing on the Quiznos manual in our possession, but there’s actually some good stuff in there about customer service.

Things like, if there’s a customers dispute with a lack of evidence, decide in favor of the customer, always be polite, and make sure your workers completely cover all their open sores…


Click to enlarge.

https://consumermediallc.files.wordpress.com/2007/03/ruleofthumb-thumb.jpg

Try to please the customer. When in doubt and in a dispute, decide in favor of the customer. Looks good.

https://consumermediallc.files.wordpress.com/2007/03/metrics-thumb.jpg

Make stores accountable to customer complaint line and establish metrics. Highly advisable.

https://consumermediallc.files.wordpress.com/2007/03/ifindoubt-thumb.jpg

Ah yes, the “Golden Rule” of fast food. Hear hear.

https://consumermediallc.files.wordpress.com/2007/03/mustbathe-thumb.jpg

Cleanliness is next to godliness. And God doesn’t have any open sores. — BEN POPKEN

PREVIOUSLY:
Did Quiznos Even Read Book Included In Their Training Kit?
Quiznos Manual: An Answer For Everything
Quiznos Manual: Natural Disasters Are Good PR Opps