Eric Farraro’s friend’s Dell laptop broke. He sent it in to Dell for repairs. It sat there for weeks without notice of when it would ship back. He tried to contact Dell by phone, email and online chat, only to get told, “You should have more information in 72 hours.”

After a month, the laptop shipped back. Nothing was fixed. The service tag read, “SHIP BACK UNREPAIRED. THANKS!”

What happened to the millions of dollars Dell is investing in its customer service? — BEN POPKEN

Remember when Dell was known for quality? [Software.Dev] (Thanks to Jeff!)

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