On her blog, this former AOL call center team manager describes the the pleasure of overseeing some simply delightful underlings.
One CSR took unscheduled time off work to try to rob a bank. Another was arrested for stealing credit card numbers from members. Then there was John Edgin whom she reported for threatening to shoot up the call center. He then proceeded to harass her by phone and constantly mailed her and people on the floor saying she was, “a lesbian, was fat, and fired people for no reason.” Iit wasn’t until his arrest for assault and battery of a police officer three years later that the abuse stopped.
As she writes, AOL hires “Only the best for our members!”