This is not the AOL manual. So acclimated to squirting off-the-cuff posts, throwing haymakers at peccadilloes, the prospect of three-plus pages, single-spaced, is a bit daunting. It needs more editing and is sleeping soundly in a drawer. The material is so wrong, we have to make sure we do it right.

We ask for an extension.

Besides, who releases gangbusters stuff on a Friday? One’s attention is drawn much more quickly to midget Michael Jackson and two-faced kittens.

However, we will disclose that since Vincent’s big web debut, he’s caught a lot of nasty comments on his blog. Some of the comments resolve to AOL and Netscape (owned by AOL) ip addresses. Netscape and AOL employees took time out of their day to slur Vincent, on company time.

Does the professionalism ever stop?

Read their remarks, after the jump…

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New comment on your post #2548 “Utterly Aggravating”
Author : matt gabels (IP: 207.200.116.72 , cache-ntc-ab08.proxy.aol.com)
E-mail : waitingroom3223@hotmail.com
Whois : http://ws.arin.net/cgi-bin/whois.pl?queryinput=207.200.116.72
Comment:

you people have got to be kidding me? I’ll repeat it….you’ve got to be kidding right? SO WHAT if you can’t cancel your AOL account online. BOO HOO!!!! Fact of the matter is…due to security issues on line, it IS a privacy issue, would you want some hacker stealing your password and shutting your account down? what the hell do you people mean that it’s not a privacy issue?? This is getting to be regoddamneddiculous! You can’t cancel ANY account online! You can’t cancel your cable, your phone, cellular or home, credit cards, bank accounts, hell you can’t even cancel your trash service online.

Since we’re on the topic of how “difficult” it is to cancel an AOL account, let’s take a few moments to analyze that call….1st,Did Vincent’s account get cancelled? yes, how long did it take? 5 minutes. Big deal. How many pitches were made during that call? NONE. Where is this harassment and horror story that this poor defenseless excuse for a human? He wasn’t pleasant and everyone knows it.

Because Mr. “I wanted to expose the Horror Stories was oh so plesant on the phone” our friend Jon had to tell him to stop talking and running him over so he could do what Mr. I wanted to expose the horror stories and have my 15 minutes of fame wanted, without even making an attempt to get vincents business.

Had Mr. I’m so starved for attention I need to be a jerk and show the world that I can be a jerk to people and then play the victim had he answered the questions and said no to the 3 pitches, the call would have taken tops 2 and a half to 3 minutes. Instead he antagonizes the CSR and ends up on the news. What a joke!!!! You’re a laughing stock within AOL dude, that’s hysterical Ironic thing is, his “dad” is ALWAYS logged on as popsferrari, which the genious Mr. I want my 15 minutes of fame gave out on his website.

Keep usin’ it, those ads that keep AIM free keep my stock from dipping!

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New comment on your post #2511 “Open Call for AOL Retention Specialists or Employees”
Author : anonymous (IP: 207.200.116.72 , cache-ntc-ab08.proxy.aol.com)
E-mail : dygital@gmail.com
URI : http://www.google.com
Whois : http://ws.arin.net/cgi-bin/whois.pl?queryinput=207.200.116.72
Comment:

First off we all sign a NON DISCLOSURE AGREEMENT. Not only do we (as aol employees) agree to it, and are held accountable for the damages incurred, but if I (or anyone) was to send you confidential documents substantiating your biased point… both you AND the person releasing information are held accountable, financially.

Sure I know you want to prove a point, getting people to break their NDA’s is another. I’ll share this bit – its common knowledge EVERY retention business has quotas. Duh.

Lighten up a bit, stop being such a prick because you chose to repeatedly say “cancel the account” repeatedly, and you saw the rep was being an asshole too. You earned your 15 min of fame, on who’s watch – your
employers?

I however do commend you for shining light on an issue – and changes have been made… but seriously – dont risk other workers their jobs just so you can end out on top. Cancelling my aol account wasn’t that hard as you had
it, or others mentioned herein.