If you’re looking to join the newly minted class action against Cingular, you might want to turn that shredder off. A customer was seeking to replace the billing records he had shredded, in order to prepare to join the suit, and called up the cellphone company.
He writes, “I was placed on hold for more than 20 minutes while she reached a resolutions representative to honor my records request, which was ultimately denied. I was told I would have to acquire a subpoena to access my own billing records, because they are the property of Cingular.”
ZeroEgo was so pissed he wrote 988 words about it, all while on hold.
“On Hold” [Zero Ego’s Livejournal] (Thanks to Aaron!)
Previously: HOWTO: Join The Cingular Lawsuit