“With her son stationed in Iraq, the last thing Maria Gonzalez needed was a collection agency hounding her about a $1,027 cell phone bill she didn’t deserve.”

Thanks to some intervention by the Citizens Utility Board (CUB) of Illinois, she got those charges wiped clean. Read more.

Check out the CUB website. They were created by the Illinois state legislature in 1983 to represent the interests of residential utility customers. They do good work.

Do you have a resource like this in your state?

Related: Sprint Won’t Let Soldier Cancel Cellphone

Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.