Returned Products Aren’t Broken, Just Too Hard to Use

Complexity causes 50% of product returns, a new report finds.

A scientist reported Monday that half of all products returned are fully operational but people can’t figure out how to work them.

She gave new products to a group of managers from Philips and asked them to use them over the weekend. The managers came back frustrated because they were unable to get the devices to work properly.

Multi-featured consumer electronics aren’t phat, they’re just big-boned.

[via Reuters]

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