Gawkerite Scott Kidder has stumbled on a potentially handy bit of Dell Hellishness for those who have had the brass balls to order refurbished computers from the Dell Outlet—only to find they don’t work.
It seems that the Service Tag remains the same after they send you the new machine, making it relatively easy for you to look up the problems which caused the first customer to send it in. Does that make your problems go away? Almost certainly not. (It didn’t help Scott much), but it might give you a little more ammo when pleading with Dell’s customer service larvae to let you send your machine back for its second time.