Help! I Accidentally Ordered $127 Worth Of Snuggies!
Reader Laura's mom wanted a Snuggie for her birthday, so she tried to order one. There was a 2-for-1 deal, so she ordered it — thinking she could use a Snuggie, too.
After her order, she was offered another 2-for-1 deal — for $5 less. What a deal! The whole family was getting Snuggies.
After placing her secord order, she was asked if she would like to upgrade to a "deluxe" Snuggie, which apparently is 50% thicker and comes with pockets. She thought that sounded just fine to her, so she said yes. Only after the order was processed did she get the news that she had somehow ordered six Snuggies — for a total of $127.
Laura writes:
What they don't tell you is that it's $7.95 for shipping and handling PER SNUGGIE, and you have to enter all of your information on the first screen – billing, shipping, etc. Once you enter your info and hit confirm, you get an offer for two more for only $14.95 (again, hiding the clever $7.95 per Snuggie "P&H" as they call it). I assumed I could give one to my Dad and/or bf – might as well, for $14.95 for two, right? The next screen offers you a deluxe "upgrade" – 50% thicker, and POCKETS! (Woo!) I thought that'd be for the ones I already ordered… But no, it's TWO MORE SNUGGIES… with the add'l fees!
Don't you have to confirm all charges before your order is processed – or at least see a final total before your order is confirmed???
Now Laura is on the hook for $79.85 worth of Snuggies and $47.70 in shipping charges.
Now she's desperately trying to cancel the order, but is getting the run around from the CSRs at the other end of the 1-800 number. If Snuggie won't listen to reason, we think Laura should contact her credit card company and ask for help with this fuzzy menace.
Beware, blankets with sleeves are fraught with peril. If you really want one, maybe you should try Etsy.
UPDATE: Laura says she was eventually able to get through to a real human using, of all things, the customer service number for Shamwow! It looks like everything is canceled now, which is sort of sad because she was going to wear her Snuggie to the Snuggie Pub Crawl in Chicago.
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Comments:
Man, I really can't post anything without the risk of getting disenvoweled, so I won't post anything at all.
Bwahahaha.
Save them for next Christmas.
This is what you get for ordering a Snuggie.
Easily resolved.
1. Write this web site and tell them you are not pleased that the $7.95 PER Snuggie charged for S&H is not fully revealed. That, in itself, is a very poor business practice since their cost to ship have to be 1/5 or less of the $47.70 charge. They SHOULD immediately cancel the order and refund.
2. If they refuse or do not respond, go to BBB.org and file a complaint. That should shake a refund out of them.
3. If all else fails, write Consumer Protection in your state.
In the end, one or all of those steps WILL get you a refund. The post on this site alone will cost them enough business to get them to rethink thier tactics.
I think Snuggies are beyond ridiculous, but those shipping/'handling' charges are just insane.
Ummm... you can buy snuggies at Bed Bath and Beyond. No shipping.
For quadropaligics, the snuggie is great. That's about the only positive thing I can say about it. The website is a scam.
What I think is the most BS part of this whole story is the shipping charge -- $47 for a few Snuggies and book lights? Do Snuggies weigh like 10 pounds each or something?
Launch an Executive Email Snuggie Bomb. Bury their boardroom so deep in sleeved blankets they'll bow to your every whim!
The "cleverly hidden shipping and handling fee" is plastered in big letters on their home page.
It says very clearly that the cost is 19.95 + 7.95 P & H and you can get a second set free, just pay an addition 7.95 P&H
Also, right under the "continue" button on the order page
"Buy 1 Snuggieâ„¢ with a Free Book Light
for $19.95 + $7.95 P&H, and receive a second Snuggieâ„¢ FREE *just pay an additional
$7.95 P&H!"
And as far as her refund "* All Products Have a 30 Day Money Back Guarantee (Minus P&H) " (located on the bottom of the page)
seriously not even 1 click into the website and this whole post is trashed.
If she was ordering a Snuggie then she got exactly what she deserved... $127 worth of crap.
Stay tunned for my upcoming conspiracy theory thriller entitled:
Maydoff, Stanford, Cash4Gold & Snuggies:
America is teh Suck and can haz no cheeseburger
Order yours at Amazon.com today.
Would it be possible to refuse the delivery (and thus not pay for the product or shipping charges)?
I'm not sure which shipping company they use, but once when I had to cancel something I did not want from Target.com (long story) the Target rep told me to refuse the package and once UPS registered the refusal I would be refunded the cost of the item plus the overnight shipping paid for it.
(short version of the long story: I was in desperate need of a certain board game. None in stock at any of the nearby stores, so I ordered it online - and then lo and behold my roommate brought one home. Target rep was very nice about it though he couldn't cancel the order).
@oneandone: Just to be clear - refusing the delivery means you wouldn't get to keep the products either. If she's really set on the snuggies, it wouldn't help.
1. Write this web site and tell them you are not pleased that the $7.95 PER Snuggie charged for S&H is not fully revealed. That, in itself, is a very poor business practice since their cost to ship have to be 1/5 or less of the $47.70 charge.
While probably true, the cost to handle a Snuggie is out of this world!
1-800-663-8166 Snuggie Hotline
Call and tell them you're reading about what they did on Consumerist.com and you'll do everything you can to pass the word around not to buy a Snuggie. I just did.
you have been snugged by the company enjoy....blankets slip and fall but snuggie makes you look like the pope....order 1-2-6 today....
*facepalm*
Here's a pattern if you MUST have a snuggie/snugglet/WTF blanket/whatever you want to call it:
[www.sissonfamily.com]
Go sew your own!!! :)
Here's a pattern for these types of blankets if you MUST have one:
[www.sissonfamily.com]
With flannel on sale now, it'll be easy to make, so go sew your own!!
A snuggie really??
It's not 47 dollars in shipping charges. That is for shipping and HANDLING. The shipping was probably 7 bucks for all of them. You paid forty dollars for someone to handle them for a few minutes. It's kinda like being forced to tip at a restaurant. The middle man wants a cut just for being in the middle.
@sumgai: Wow you have a lot of free time. Some people want a blanket with sleeves for twenty bucks or so.
They have sold four million of the things. Just because you don't want one, does not mean that others may not want one or six.
David Vitter is calling. He's wondering where his misplaced shipment went to.
Over priced sweater if you ask me. And what's with the ridiculous shipping charges? Seems like the company is making some extra money off of that as well.
I don't get the problem. It's a blanket, with sleeves! My mom is getting six of them for her birthday. Best. Present. Ever.
She'll eventually need all the extra Snuggies anyway as her cult attracts more followers.
LOL You are the one with so much free time you responded to my reply above. Who is the one with a lot of free time? I actually care about consumers. That's why I posted twice now on this topic.
Make it a GREAT day! ;)
@KiLE: As silly as the blanket is, it would have been perfect for my father, who was in a wheelchair after foot amputations (diabetes). The diabetes also made him very cold (poor circulation) and my mother would wrap him in blankets in the wheelchair. They would always come unwrapped and get caught in the wheels. We ended up buying expensive "wheelchair blankets" the same damn thing as snuggies. I'll bet people are buying these for nursing homes in bulk.
But like any "on TV product" the shipping and handling is ridiculous and how they make their money. Anyone remember the "Awesome Auger with Billy Mays" story on Consumerist a while back? Each "free" part of the Awesome Auger was several additional dollars. Since the auger came with several "free" parts it was insane.
@Satanicat: You are exactly right, the shipping is ridiculous. Yes, they are making money off of it. But no where is it against any law to make money through a freight markup. She should have read what was in front of her, as it is clear the price of shipping.
This all seems like buyer's remorse. She's became upset when someone told her she bought robes that Kohl's sells for $8 a piece.
@Scott Lepsch: My Target has an "As seen on tv" endcap over in home improvement. That Mighty Putty is damn near irresistible.
I'm probably the rarity here, but I honestly do not feel bad for her at all. First off, she didn't accidentally order anything. She placed her order legitimately. She just wasn't aware of the hidden s/h fees.
The sheer fact she wanted that many Snuggies is absurd. Have people not realize that the damn thing is a backwards robe? My god!
@SGAC: This person can't even order something properly online, what makes you think she could follow a pattern and use a sewing machine?
@xtc46: All products may have a 30 day money back guarantee, but thats WITHOUT processing and handling. She'd be out $47.
If the order hasn't shipped yet, she should have the option to cancel it, since she didn't have a final total page to confirm before the credit card was charged. It clearly says that credit cards won't be charged until the order ships- They are gonna f*ck her around until the order ships, then shrug their shoulders.
You want this person to be out $47 PLUS the return shipping so they can fulfill their guarantee?
I think your post is trash.
Snuggie?
Really America? Really?