Not many people really want a computer with Windows Vista. The sensible thing for customers who need a computer—but not right away—to do is wait until the launch of Windows 7 and then buy a computer with the much-awaited OS pre-installed. Vendors realize this, and are trying to get Vista-laden machines off their shelves with the promise of a free upgrade to Windows 7 when it comes out. A free upgrade that is not, in fact, free.
shipping and handling
UPS ruined this antique 1953 Willys Aero Wagon concept studio model by shipping it in three boxes taped together with packing peanuts and bubble wrap. UPS claims they can “pack almost anything,” and that their “certified packing experts” “specialize in fragile and high-value items, including antiques.” Whoops!
Brent was ready to order two-day shipping from Amazon merchant Electronics Expo for a set of Boston Acoustics speakers until he realized it would cost an extra $186. The speakers were only $49, and standard shipping was available for $14.99.
Hillary discovered that her money-saving free digital service self installation kit from Comcast wasn’t so free after all when she got her monthly bill. She says they removed the charge when she called to ask about it, which further reinforces our suspicion that this is a sneaky plan to pass the cost of the free kit back to subscribers. If you request a free self install kit from Comcast, watch your bill for extra charges.
Reader Laura’s mom wanted a Snuggie for her birthday, so she tried to order one. There was a 2-for-1 deal, so she ordered it — thinking she could use a Snuggie, too.
Reader Michael wants to know why it’s taking UPS almost a month to ship his daughter’s Christmas gift from Los Angeles to Seattle. Michael thinks his package might have been eaten by the snowstorm that broke Seattle a few weeks back, but UPS swears that they have the gift and that this is all a simple matter of “the driver forgot to put it on the truck.” Worried that it that it might have been faster for a messenger to walk between Los Angeles and Seattle with his daughter’s present, Michael decided to launch an Executive Email Carpet Bomb at UPS executives.
I ordered an awesome shirt from Shirt.Woot! How awesome? Awesome enough for the U.S. Post Office to tear it right out of the super-durable SmartPost package Woot uses to protect their shirts. The Post Office, bastion of empathy that it is, didn’t want me to miss my order completely, so they delivered my ripped empty package wrapped in an obnoxious “WE CARE” apology bag. Heartbroken, I tried emailing Woot for help…
What’s the deal with Best Buy? Reader Brian ordered the first eight seasons of Seinfeld, but instead of shipping seasons one, two, or seven, Best Buy decided to send two copies of seasons three and eight. Best Buy was willing to correct its shipping error, but when Brian noticed that several DVD cases were crumpled, Best Buy asked him to keep all eight seasons wrapped for eight business days while UPS conducted an investigation.