Another great way to establish a public record of a company’s customer service negligence is to file a complaint with the Better Business Bureau.

While not able to resolving complaints, the BBB does a good job of documenting and publishing them. When warranted, the organization passes on complaints to the proper authorities.

These publicly available records can warn other customers, provide a basis for lawsuits, or aid local investigative reporter make a point about unscrupulous local businesses that no one seems to be able to do anything about.

Find a Better Business Bureau Near You