Last week, a Zara customer filed a lawsuit against the company accusing it of misleading customers by posting some prices in euros and others in U.S. dollars, and of making up its own exchange rates to charge more for those items with price tags in dollars. The plaintiff’s lawyers now say they have even more proof of this pricing switcheroo. [More]
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Lawsuit: Zara Misleads Customers By Listing Prices In Euros, Making Its Own Exchange Rate
By 8.23.16
While it’s not entirely unheard of to see prices listed in euros stateside, a new federal class action lawsuit claims that retailer Zara’s practice of doing so — and allegedly making up its own exchange rate — has tricked shoppers into paying more than they should. [More]
Independent Artist Claims Zara Is Ripping Off Designs From Her Online Store
By 7.21.16
We’ve seen it before, many times, and we’ll no doubt see it in the future: another independent artist is pointing the finger at a major retailer this week for allegedly ripping off designs from her online store to make its own products. [More]
Zara’s Parent Company Drops Angora Wool, Citing Animal Cruelty In China
By 2.10.15
Have you noticed a dearth of angora wool on the shelves at Zara stores recently? That’s because the brand’s parent company Inditex pulled the garments in response to footage of animal cruelty in China, where much of the industry’s angora comes from. [More]
Zara Pulls Striped Shirt After Complaints That It Looks Like A Concentration Camp Uniform
By 8.27.14
Zara has been busy apologizing today after shoppers noticed a blue-and-white horizontally striped children’s pajama top with a yellow sheriff’s star reminded them of something else, something a bit more controversial than an officer of the law — the uniform Nazis forced Jewish concentration camp prisoners to wear during the Holocaust. [More]
How Retailers Can Turn Your Complaints Into Clothing You’ll Actually Buy
By 11.9.12
Usually when I’m caught commenting to a friend that “that shirt looks like my baby nephew threw up on it and then tossed glitter on it” by a store associate, I cringe. Because they work for that company and I just said something awful. But at some retailers, like Zara, sales associates actually take that kind of feedback to the powers that be so they can make clothing customers will want to buy. Fancy that. [More]
H&M And Zara To Launch Online Shopping — But Only In Europe
By 8.10.10
Been waiting for H&M and Zara to launch real e-commerce ventures? Well, unless you move to Europe you’ll be waiting a little bit longer. [More]
