(Consumerist)

Next Year, You Can Buy Pay-As-You-Go Cable From Comcast If You Want

We’re used to there being two kinds of cell phone plans. There’s the post-paid, where you get a bill every month that may go up or down depending on your usage. And there’s the pre-paid, where you pay your $40 and get your flat amount of data and airtime, and use it until it’s used up. But prepaid cable? That’s a new one. [More]

Mike Mozart

You Can (Eventually) Use The Netflix App On Your Comcast Cable Box

At long last, Comcast has finally realized what consumers have known for years: Netflix — and its increasing focus on original series, not the cable and broadcast library — isn’t competition. It’s complementary. And so two of the biggest companies in media are about to lay down their metaphorical arms and start working together. [More]

Comcast Creates “Original Series” For The Sole Purpose Of Advertising Xfinity On Demand

Comcast Creates “Original Series” For The Sole Purpose Of Advertising Xfinity On Demand

It can be increasingly difficult to tell when a company is advertising their products and when they’re just trying to relate to potential customers. Comcast is apparently combining those two things with a new short-form series that follows a couple who get “Glued” to a TV show, that is in reality just one big commercial for the company.  [More]

(Consumerist)

Comcast “Cares” On Twitter. What Could Possibly Go Wrong?

If there is one lesson that large corporations really, really need to take to heart about the 21st century, it is this: unless you are universally beloved (and maybe even then), probably don’t self-promote with Twitter hashtags. It will not end well for you. And who would be the latest business to fall for this trap? It’s Comcast, the cable company America loves to hate. [More]

Amazon Really Does Sell Everything, Opens Cable Store To Resell Comcast

(YayAdrian)

Someday, you will be able to buy your house and everything in it from Amazon, much like Sears a century ago. Perhaps to prepare for that day, Amazon is now selling Comcast’s Xfinity bundles in its new Amazon Cable Store, and the store setup implies that they’ll be adding carriers in other areas soon. [More]

Attention Comcast Customers: You Can Get A Bill Credit For Monday’s Cable TV Outage

Attention Comcast Customers: You Can Get A Bill Credit For Monday’s Cable TV Outage

If you’re a Comcast customer who experienced Monday’s nationwide TV service outage, you’re eligible to receive a bill credit from your cable provider. They aren’t going to issue one automatically, though: you have to call and ask for it. [More]

It’s Not Just You: Comcast Is Having A Nationwide Outage Today

It’s Not Just You: Comcast Is Having A Nationwide Outage Today

This morning, some readers alerted us that they were having problems with their cable TV. Were they alone? Were they being punished by the entertainment gods on a federal holiday? No, as far as we know, that isn’t actually a thing. What we do know is that there are outages reported in cities across the country, and Comcast’s Twitter team is posting so rapidly that their wrists may be on fire. UPDATE: The outage is over. [More]

Comcast User’s Bot Tweets At Comcast Whenever His Internet Speed Gets Too Slow

Comcast User’s Bot Tweets At Comcast Whenever His Internet Speed Gets Too Slow

Just because you pay for a certain internet speed doesn’t mean you get it all the time. That’s just a sad fact of life: those speeds are an “up to” promise, not a “minimum guarantee” promise. But just how often is a lapse below a certain threshold acceptable? And given that internet speeds are variable, how would you make sure your provider knows? [More]

The Consumerist Guide To Understanding Your Comcast Bill

The Consumerist Guide To Understanding Your Comcast Bill

When you sign up for services — some combination of TV, broadband, and/or phone — from your cable company, you’re told you’ll pay something like $49 or $89 a month… and yet the price you actually pay can be 30-40% or more on top of that, thanks to a heap of sometimes confusing charges and fees. Which ones do you blame the government for, and which are made up by your cable company? One cable company at a time, we’re going to use real customers’ bills to break it down. First up: Comcast. [More]

Got A Burning Need To Stream Old Video Games Though Your Cable Box? Comcast And EA Have A Service For You

Got A Burning Need To Stream Old Video Games Though Your Cable Box? Comcast And EA Have A Service For You

The only two companies ever to win Consumerist’s Worst Company In America award more than once are now teaming up for realsies. Comcast and EA are unveiling a new set-top streaming gaming service together, and it looks like a resounding “meh.” [More]

Comcast’s X1 Platform Might Have “National Known Issue” Stopping It From Actually Working

Comcast’s X1 Platform Might Have “National Known Issue” Stopping It From Actually Working

Comcast is really pleased with their Xfinity X1 platform, the set-top app-running digital-tuning computer that is their latest interpretation on the cable box. And it does indeed do some nifty things! But it’s also had some pretty bad, extremely widespread issues. And if what one customer service rep told a customer is true, it seems that far from being something sporadic and unpredictable, the problems with the X1 may instead be known issues that Comcast has yet to fix. [More]

Comcast Customers Sue Cable Giant For Making Their Home Routers Into Wifi Hotspots

Comcast Customers Sue Cable Giant For Making Their Home Routers Into Wifi Hotspots

Of course Comcast customers can connect to Comcast wifi at home. That’s the point. But Comcast wants Comcast customers to be able to connect to Comcast wifi no matter where they are. To that end, they’re building a massive nationwide network of hotspots for their Xfinity customers… by using their other Xfinity customers as a source. The service has been controversial since Comcast first announced it, and now that controversy has turned into legal trouble. [More]

Mr.TinDC

Comcast Customers Complain About E-Mails Pushing Modem Upgrades

It’s nothing new for a cable company to send out e-mails urging customers to upgrade to the latest technology. It’s another for those e-mails to include links that automatically opt you in to that upgrade without warning. [More]

Massive Comcast Outage Appears To Be Striking Nationwide (Update)

Massive Comcast Outage Appears To Be Striking Nationwide (Update)

ANOTHER UPDATE: Looks like there is a repeat of Monday’s outage, with Comcast confirming that there it is looking into problems with its X1 service. [More]

Comcast filed this application with the Patent and Trademark folks on Oct. 20.

Comcast Trademarks “True Gig” Name For High-Speed Service It May Someday Launch

It’s not surprising that a company that thought “Xfinity” sounded like a good name for a broadband Internet service and not a strip club with a cheeseball neon sign has come up with an eye-roll-worthy name for the ultra-high speed broadband tier it has yet to reveal. [More]

Comcast Solves Customer Service Issue, Keeps Calling To Solve It

Comcast Solves Customer Service Issue, Keeps Calling To Solve It

Hey, remember reader Karen, who had trouble convincing Comcast that they had somehow locked her out of all online access to her accounts? She spent more than two weeks fighting her own one-woman Battle of Kabletown, finally getting the attention of the ComcastCares team with Consumerist’s help. It looked like everything worked out for her. It did…except for how Comcast continued to call her about her open “trouble ticket” for days. [More]

Here’s Why You Should Think Twice About Using AT&T Or Comcast WiFi Hotspots

Here’s Why You Should Think Twice About Using AT&T Or Comcast WiFi Hotspots

If you’re a customer of AT&T or Comcast, you’re probably very aware of these two companies’ efforts to create massive networks of free WiFi for their subscribers to use when away from home. But a new report shows just how easy it is for an unseemly character to fake one of these hotspots and steal your information. [More]

Comcast hinted at adding streaming games to their X1 platform with a confused commercial last May.

Comcast Commercial Claims Their Fast In-Home WiFi Can Make Your Offline Game Work Better

Comcast’s been irking a large segment of the internet again this week. This time, though, it doesn’t have anything to do with their pro-merger mania, their stance on net neutrality, or the problems with their actual service. The latest kerfuffle is all about a thirty-second commercial — one that doesn’t even seem to get the basics of its own technology right. [More]