voice link

Verizon: “People Are Going To Look Back And Laugh” At NJ Customers Worried About Their Copper Landlines

Verizon: “People Are Going To Look Back And Laugh” At NJ Customers Worried About Their Copper Landlines

Copper wire might seem old-fashioned now, but after a hundred-year run of it being the way to get telephone service, you can imagine why consumers are attached to it. But still, there are indeed many good reasons for upgrades to be taking place. There are good arguments to be made for explaining to anxious consumers how change can benefit them — but mocking them simply for wanting their needs met is not one of those. [More]


New Jersey Island Won’t Get Its Landlines Back After Sandy Because Copper Is Too Expensive

Gather close, you young folk, and listen to a tale of times past, when everyone had phones that connected them to the rest of the world through wires. In days gone by, people relied on these so-called landlines especially in times of natural disasters or power outages. As such, one New Jersey island’s residents are none too pleased that Verizon won’t reinstall its landlines after Hurricane Sandy destroyed the original lines. [More]


Verizon Decides To Not Force Sub-Par Service On New Yorkers Left Without Phones By Hurricane

Last fall, Hurricane Sandy tore through the Mid-Atlantic, leaving entire coastal towns in New York and New Jersey without landline service. Verizon only made it worse for some residents, choosing to test replacing the ruined copper-wire network with its craptastic Voice Link service. After months of complaints from residents businesses and concerns about public safety, Verizon has decided to abandon that test and replace the copper lines in Fire Island, NY, with fiber optic cable. [More]

Verizon's old copper wire network didn't weather Hurricane Sandy very well, but is the replacement actually worse?

Verizon’s Test Of Landline-Less Service Leaves Some Customers Out In Cold

Last fall, Hurricane Sandy devastated parts of the New York and New Jersey coastline and damaged some copper wire landline networks so badly that Verizon figures it makes more sense to try out a new system that doesn’t rely on landlines rather than repair lines that many people don’t use anyway. But for some who depended on that older system, Verizon’s test isn’t making the grade. [More]