We don’t play World of Warcraft, but if we did, it looks like we’d have to cancel Time Warner Cable and install FIOS in order to guarantee a connection to Blizzard’s servers. That’s what some East Coast WoW players are saying—they’ve been suffering disconnections and game-killing lags for months now, and Time Warner Cable seems unable to solve the problem. They swear they’re not doing anything to disrupt or throttle gamers, and say that “customers who are having problems on the local level should contact customer service.” Based on the 24-page thread on Blizzard’s forums, TWC’s customer service has yet to resolve the issue.
video games
Comcast Gives Away Wiis To New Subscribers?
By 7.22.08
Comcast will be giving away a limited supply of free Wiis in an upcoming promotion, a current employee tell us. The offer is good for new Comcast triple-play subscribers signing up July 28-August 17th in select markets. Our tipster confirmed the promo will be good in Miami, San Francisco, Houston, Denver, Chicago, Philadelphia, Boston, Detroit, and some other markets too. In valid markets where triple-play is not available, double-play subscriptions are eligible.The cable provider is apparently undaunted by the unresolved incompatibility issues between some Comcast-provided routers and the Wii.
New Shooter Video Game Charges Gamers For Better Weapons
By 4.11.08
Electronic Arts’s “Battlefield: Bad Company” is aptly named: the new first-person shooter contains several locked weapons, the purchase of which disadvantages those who only pay for the game. Unlike most purchasable extra content, such as additional songs in Guitar Hero, the weapons for sale in Bad Company give the buyer a competitive advantage over other users, which sort of spoils multiplayer mode for gamers who only bought the standard version of the game.
Executive Email Addresses For XBOX Complaints
By 2.8.08
If you have a problem with your XBOX and you want it heard by senior executives, here are some dudes to blast it to:
By 2.8.08
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866-506-3826 is an escalated XBOX support number where they all speak English.
Reach Tier 3 XBOX Escalations
By 2.5.08
If Microsoft has already given you a reference number for your XBOX complaint, you can kick it up to Tier 3 escalations. Their employees are from America! [More]
EA To Release "Free" Video Game In U.S. This Summer
By 1.29.08
Electronic Arts saw crazy profits in South Korea over the past two years from distributing its FIFA soccer title online for free, then charging an average of $1.60 per transaction for character clothing and accessories. Now EA has announced it will release a free online version of Battlefield Heroes in the U.S. and Europe this summer. If it proves successful, more titles will follow. Unfortunately, in addition to micro-transactions EA will also include in-game advertising to support the business model. Suddenly we’re picturing a surreal NASCAR battlefield… hey, that sounds like a new game idea! Pay up, EA!
Emailing Bill Gates Results In New XBOX
By 1.26.08
Jon writes:
I was one of the first to get an Xbox 360 when they came out, paying way more than I should have. I had problems with the console right out of the box and after weeks of haggling with their normal customer service department, I was contacted by their escalation department. Within a week, my problems were solved and they sent me a bunch of free stuff (games & controllers). Fast forward two years, and I’m having the same problem. I emailed both Bill Gates and Kathleen Hogan(Corporate Vice President, Worldwide Customer Service, Support and Customer and Partner Experience) yesterday…
Xbox 360 Breaks Down 5 Times In A Row, But Microsoft Refuses To Replace It
By 1.22.08
Greg writes in to tell us that on January 2nd, his Xbox 360 unit broke down for the fifth time—it lasted eleven days this time, setting a new record for Shortest Period of Functionality. In the past year, it’s been out of commission for over 12 weeks total. He’s now asking for a new or refurbished unit, or else a refund, but Microsoft is determined to keep him in an extended warranty repair cycle indefinitely and won’t negotiate. Surely by this point it’s just cheaper to replace the defective unit, isn’t it?
Activision Accidentally Introduces 860 Customers To Each Other
By 1.22.08
Consumerist reader chrismar was one of the Guitar Hero customers who requested a Wii replacement disc from Activision last month. On January 18th, the company sent out an email to its customers with an update on the disc replacement program. The problem is, they copied 859 other customers on the email. “As a result, my email address is in 859 unknown hands, and I have 859 email addresses I don’t want.”
Someone From Arkansas Is Selling Wiis For Only $99!!!
By 1.17.08
Quick, type in all of your credit card information before he runs out of inventory! Omgwtf $99 Wiis! The website, http://www.wiifor99.com—which is being advertised on Facebook, according to a reader—consists of the two screens shown above and that’s it. What a lazy con.
Best Buy Forbids You From Buying Assassin's Creed, Insists You're Buying It For A Minor
By 1.14.08
Matt writes:
Yesterday I went through the horror of taking my 15 year old brother to the Best Buy in Orland Park, IL on LaGrange Ave. I had close to $100 in Best Buy Gift Certificates given to me for Christmas. My brother and I were en route to dinner and we decided to swing by the aforementioned Best Buy to pick up a video game, Assassin’s Creed, and XBOX Live Gold. We entered the store. I browsed the camera aisle looking for a cable to possibly purchase for our flat screen then headed to the video game section. I picked up the said items and headed to check out where hell will shortly ensue.
By 12.24.07
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Researchers found that playing a Wii doesn’t burn a whole lot more calories per hour than an Xbox, 167 vs 107, respectively. [icWales via The Raw Feed]
Nintendo Officially Disapproves Of "Bundling"
By 12.18.07
Bundling may be a popular tactic retailers employ to force customers to spend more money, but Nintendo of America’s celeb-President Reggie Fils-Aime has come out against it, finally: “Retailers have already been given feedback that we are not big fans of that,” he told Reuters this week. Is the pre-purchase deal with GameStop one way Nintendo is preventing that from happening this December? If anyone actually buys one of those empty DVD cases, let us know if they try to upsell you to a bundle.
By 12.15.07
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“Shoppers who pay the full price of about $249 for an out-of-stock Wii on December 20 and 21 at retailer GameStop Corp will get a certificate promising a Wii ‘sometime in January,'” sez Nintendo’s Reggie Fils-Aime. Only at GameStop, urg. [Reuters]
6 Months Later, Reader Gets New Xbox After UPS Loses His
By 12.14.07
Dan, whose Xbox360 was “lost in transit,” spent the past six months trying to get either UPS or Microsoft to give him what he had paid his hard-earned money for, has finally succeed in his quest. After we posted his story (see Microsoft Presents: UPS And The Case Of The Vanishing XBOX 360) and he sent executive email carpet bombs (EECBs) to both UPS and MIcrosoft, they are shipping him a brand new Xbox360. We briefly spoke with Dan over IM about his harrowing journey…
Namco Bandai Won't Sell Accessory Separately
By 12.5.07
Some non-game playing exec at Namco Bandai has decided that the gun controller that ships with Time Crisis 4 for the Playstation 3 cannot and will not be sold separately, even though there’s a 2-player mode in the game. Their CSR’s helpful suggestion? “You will need another copy of Time Crisis 4.” It’s as if the game is a license to use one gun controller—if you want more gun controllers, simply buy more licenses!
