There are still a lot of users around with the original HTC Incredible, and many of them need to go out and buy alarm clocks. That’s because a new software update that Verizon just sent out makes their phones go into a freaky reboot loop around 2 AM, wearing down the battery and sometimes locking the phone up entirely. The phone does wake its owner up, though. At 2:00. Reader Joe reports that every night, it makes the DROID startup noise at least once. Loudly. Every time it restarts. [More]
verizon wireless
If ‘Share Everything’ Is The Future Of Mobile Plans, Then Count Me Out
By 6.29.12
Terry currently has a Nexus 4G from Verizon which is less than a year old. But he’s already looking to the future of mobile plans, and for longtime Verizon customers like him, that means a choice. He can pay full retail price for his next phone, or surrender his beloved unlimited data plan and switch to one of Verizon’s new “share everything” plans. He doesn’t like either option, and will have to leave Verizon. [More]
Verizon Wireless Wants You To Hook Up Everything You’ve Got With New Shared Data Plans
By 6.12.12
In what could be a shift that heralds a major change in the way we do wireless, Verizon Wireless has rolled out new shared data service plans that include unlimited calls and texts. It also allows for customers to share their data allowance among multiple devices, so you can be online and hooked in, consuming data all the darn time. [More]
Wireless Companies Hope To Cash In By Pushing Everyone Into Unlimited Voice Plans
By 6.6.12
Since the iPhone ushered in the smartphone era in 2007, the average wireless subscriber is making fewer and shorter voice calls — resulting in a nearly 20% drop in average monthly minutes. But rather than give consumers the option to dial-down to smaller-tier voice plans, the titans of wireless are looking to give everyone an unlimited amount of talk. [More]
Verizon Has Chance To Take Away Super-Cheap Plan, Doesn't Take It
By 6.4.12
Based on what you read here, all telecommunications companies are money vacuums that exist solely to find excuses to kick customers off perfectly good plans and extract as much money as possible. Right? Well…maybe not. Stephen doesn’t use his phone much, and is perfectly happy buying one $100 prepaid card per year to keep it activated, paying 35 cents per minute to make actual calls. Verizon has had a few opportunities over the years to take this plan away from him, but they never do. And he appreciates it. [More]
Verizon Insists I Had Data Cap Put On My Plan Because "Customers Do Weird Things"
By 5.23.12
With Verizon Wireless set to slaughter grandfathered unlimited data plans — at least for those who don’t want to pay full price for their phones — some VZW customers are already being driven against their will into capped data plans by Big Red. [More]
Verizon: If You Want Your Unlimited Data Plan, You'll Have To Pay Full Price For Your Next Phone
By 5.18.12
After a bit of hemming and hawing on the topic, Verizon Wireless has finally released some concrete info on its plan to kill off grandfathered unlimited data plans as it moves customers from 3G to 4G LTE service. [More]
Verizon CFO Probably Wasn't Supposed To Say That Thing About Killing Grandfathered Unlimited Plans
By 5.17.12
Yesterday, the CFO of Verizon Wireless kicked the hornet’s nest that is the Internet by unofficially announcing that VZW would be killing off currently grandfathered unlimited data plans as customers made the shift from 3G to 4G LTE. Judging by the company’s response since then, he probably wasn’t supposed to let that particular cat out of the bag just yet. [More]
Verizon To Kill Grandfathered Unlimited Data Plans
By 5.16.12
If you were one of the Verizon Wireless customers who was allowed to continue their unlimited data plans after the company switched to tiered pricing last summer, we have some bad news. The company says it will be eliminating grandfathered plans as it rolls out LTE service. [More]
Verizon Wants Me To Pay $300 ETF Because Of Its $450 Error
By 5.14.12
When Consumerist reader Timothy bought his wife a new smartphone for her birthday last December, he thought he was just doing something nice for his special someone. Little did he know he was hopping aboard the grotesque merry-go-round that is Verizon Wireless customer service. [More]
Five Months Of Verizon Upgrade Runaround, Still No New Phone
By 5.11.12
Jeremy is eligible for an upgrade of his unreliable Droid X. Or maybe he isn’t. No, but today he totally is! It seems like every time he talks to someone new at Verizon, he gets a different answer. [More]
Are Verizon Reps Pushing 4G Android Smartphones Over The 3G iPhone?
By 5.3.12
Is there some kind of anti-iPhone conspiracy going on at Verizon Wireless stores? Some customers think so, but perhaps it’s just a matter of 4G versus 3G. After all, there is no 4G-compatible iPhone for Verizon, and many customers want the fastest, newest technology. Or maybe it’s all one big secret deal conducted in dark corners with men in trench coats and fedoras! [More]
Verizon Charges You Extra $700 For Returning A Phone
By 4.25.12
Ron is a longtime, loyal Verizon Wireless customer. Things were going quite well until he returned a new phone recently. This phone was somehow never logged in at the warehouse, and Verizon keeps piling equipment fees on Ron’s account. Now his service has been shut off, which is bad news for him and for his patients: he’s a doctor and on call. He has FedEx tracking info indicating that he sent the phone back, but Verizon didn’t record it on their end. [More]
More People Would Still Rather Sign A Binding Contract With Verizon Than AT&T
By 4.24.12
Even though it got the drop on Verizon Wireless by being the first company to offer the iPhone, AT&T still signs up fewer customers with contracts. Maybe because by now, smartphone purchases have slowed down after last year’s rush for the newest iPhone. We hear enough bad stuff about both companies to be unsurprised that one is preferred over the other. [More]
Verizon Wireless Wooing Spectrum Regulators With $4.4 Billion Worth Of Airwaves
By 4.19.12
Right now Verizon Wireless is so dang flush with airwaves that everyone else wants, it’s all rolling around on a bed of airwaves being like, “Airwaves? Which airwaves? Oh, you mean these? Don’t need’em!” At least that’s what it says it will do if regulators let the company buy the new chunks of spectrum they want from cable companies. [More]
Verizon's Bad Math Extends To Its Online Product Ratings
By 4.19.12
For years, we’ve been poking fun at Verizon’s apparent inability to use a calculator on its customers’ bills. Now we’re finding out that the wireless wonder also has no idea how to figure out an average rating for the products on its own website. [More]
Can I Game Verizon's System To Get An Awesome New Phone?
By 4.17.12
Robert has his eye on a shiny new smartphone, and he’s eligible for an upgrade. He’s on a family plan, and has devised a scheme to take advantage of some promotions. These promotions are intended for new Verizon customers, so his plan is to discontinue one of the lines on his account, and start a new one in order to get the discounts and perks that come with a “new” line. He wonders: has anyone else out there tried this and succeeded? [More]
Verizon Wireless To Begin Charging $30 Upgrade Fee On April 22
By 4.11.12
If you’re an out-of-contract Verizon Wireless customer who just hasn’t gotten around to cashing in on your upgrade, you might want to do so now — or face a $30 fee. [More]
