I watched on the LG phone and was struck by the video’s sharpness and detail — it felt as if I were watching a miniature HDTV. Under an overcast sky, the screen wasn’t that viewable, and on sunny days, forget it. But in a car or on a bus or indoors, reception and clarity were great.
Watching TV in cars makes us revisit our last meal, so we’ll pass. —MEGHANN MARCO
If just half of one percent of the group’s 5 million members sign up for NWF [National Wildlife Federation] Mobile, the program stands to generate more than $100,000 a year, says Greg Griffith, director of cause-related marketing at NWF. The organization’s other affinity programs and corporate outreach generate some $3.5 million a year today. Based on the response to NWF Mobile’s first ad, Griffith expects as many as 5% of NWF’s members to sign up&–more, in fact, than the number currently using the group’s affinity credit cards. “People will say, ‘I spend this much on a phone anyway, I might as well spend on the cause I care about,’ ” Griffith says.
Bad news for Virgin Mobile, good news for panda bears. —MEGHANN MARCO
Verizon actually helped someone. His name is Matt, and he lives in Texas. Of course, he might be a fiendish undercover Verizon mole hiding behind a normal-sounding name. “Matt” claims to have purchased a Treo 700p on eBay, which was quickly felled by a faulty memory chip. Matt brought the paperweight to one of the notoriously unhelpful Verizon stores, where he got… help?
He said they didn’t have any 700p’s in stock, but he could offer me a 700w, the Windows version. I said no thanks, I want the same phone. He apologized profusely, told me they could ship me one, and that I’d have to talk to someone on the phone. He dialed a number, handed me the phone, and a customer service guy took all my information. He told me they’d ship me a new phone and a prepaid address label — all I had to do was send the broken phone back. “How long will it take?” I asked, expecting to hear “7-10 business days.”
Verizon and other cellphone companies mark up the cost of text messages by at least 7314% when compared to their rates for data transfer services. [More]
Verizon will allow potential customers to try their wireless network for 30 days “virtually risk-free.” The offer, dubbed Test Drive, begins tomorrow.
If at any point during the 30-day Test Drive customers are not satisfied with their experience and take their number to another wireless carrier, Verizon Wireless will refund their money for their calls, equipment, activation fee and taxes, as well as release them from their contract without an early termination fee when they return their phone within the Test Drive period.
Not included are the cost of data services, V CAST, and “certain Verizon Wireless surcharges.”
This particular device was involved in a landmark United States regulatory decision related to telecommunications. The 1968 Federal Communications Commission allowed the Carterfone and other devices to be connected directly to the AT&T network, as long as they did not cause damage to the system. This ruling created the possibility of selling devices that could connect to the phone system and opened up the market to numerous products, including answering machines, fax machines, cordless phones, computer modems and the early, dialup Internet.
The Carterphone provision was never applied to cellphones, giving providers a closed system. If Skype successfully petitions the FCC, cellphones could be “unlocked” to third-party applications such as Skype. This could be good for you, the Skype-loving consumer. —MEGHANN MARCO
Kim just wanted to buy a Samsung i730 smartphone for $199 with $100 rebate, just like Verizon advertised.
Our anonymous reader could not convince Verizon to take his money after noticing a mark from the telecom on his credit report. Our reader paid his bills in full throughout 2006, yet his credit report showed a collection request in October for $0.00. Verizon usually charges more for everything. Our reader called Verizon.
Apparently when I switched billing plans they canceled my old account and opened a new one, which left a balance on the old account. I never received a bill on the old account, but according to Verizon and Elliott they were mailed out and better yet I paid a mere $50.00 to the $95.08 balance of which I have no record and did not come from me. So low and behold I do have a balance of $45.08 not the $0 balance reported on the credit report. I asked Elliott at the time how this is possible and I would be happy to make good on any money I owed. I did not want my credit wrecked over this incident. Elliot did not want my payment and stated there was nothing he could do to help.
Nobody at Verizon wanted our reader’s money.
Reader David sends us a heads up about a blog entry that nicely sums up Verizon’s consistently awful customer service.
Verizon accidently charged Michelle $480 for nights and weekends that should have been free; correcting the problem was a nightmare. Michelle worried the erroneous charges would be deducted from her account through Verizon’s autopay. Verizon told her to cancel autopay and assured her no money would be withdrawn, even though her online account showed a pending charge. Two days later, worried about the charge that was still pending, Michelle tried to stop the payment through Verizon; she was referred her to the bank, which promptly sent her back to Verizon.
Over the past week, it’s been quite a learning experience here at The Consumerist. Former and current reps from all of the major wireless companies have written in, sharing their tips and tricks and confessing their sins. It’s been a fascinating look inside the daily life of a sales rep, but what have we learned?
A tipster recommends Verizon’s mediation process for untangling especially messy problems. Verizon charged our tipster $300 per month for overages beyond 450 minutes, despite assurances she was on a plan with 1,000 minutes. Though Verizon promised to resolve the problem, our tipster’s service was disconnected while she was traveling on business. When further calls failed to resolve the situation, our customer invoked Verizon’s mediation process. According to Verizon’s FAQs:
Mediation is an alternative dispute resolution process in which a neutral third person (a mediator) aids the parties in jointly resolving their dispute. Unlike arbitration, a mediator does not decide the dispute for the parties. Instead, he or she helps the parties resolve it themselves (usually in a form that will be final and binding). Nothing said in the mediation can be used in a later arbitration or lawsuit.
Our tipster and Verizon jointly resolve their dispute, after the jump…
The jury hearing the case awarded Verizon $58 million in damages and said that the VoIP provider must pay royalties of 5.5 percent to Verizon if it wishes to continue using Verizon’s IP.
Apparently, Verizon ties 3 addresses to your account which can all be different. There’s your BILLING address, YOUR address and your CELLPHONE’S address. The tax rate is tied to where your CELLPHONE resides which can be completely arbitrary for all they care.
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New Jersey has had enough. The New Jersey Assembly Consumer Affairs Committee has proposed several bills directed at cell phone companies, once of which is called the “Wireless Telephone Consumer Protection Act.” It would require “full disclosure of service levels and fees and set standards for cell phone advertisements, contracts and billing,” according to the Star-Ledger.
After a long battle, which we posted, Marie is getting out her Verizon contract without penalty. She writes:
Part of 
