An anonymous RadioShack employee sent us what he considers unethical talking points distributed by the corporate office to help employees upsell the RadioShack Replacement Service Plan. According to our tipster, “each example encourages lying.” Read the deceptive talking points, inside…
upsells
Acai Berry Drink Company Agrees To Give $350k Back To Bilked Customers
By 6.26.09
One of the acai berry’s most miraculous powers is its ability to filch hundreds of dollars from consumers who are seeking new ways to lose weight and live forever. Now one company known for marketing an acai elixir has settled a lawsuit from the Arizona Attorney General over charges of deceptive practices.
Verizon's New Marketing Pitch: Squirrels Eat Old Phone Lines So Upgrade To FiOS For Guaranteed Service!
By 6.21.09
Verizon told Debbie that upgrading to FiOS was the only way to guarantee uninterrupted phone service because apparently, Verizon’s old copper lines are no match for the insatiable appetite of copper-munching squirrels. Never mind that FiOS doesn’t work during a blackout for more than a few hours, or that Debbie’s problem had nothing to do with hungry squirrels…
Cablevision: It's Impossible To Hook Up Basic Service Without A Converter Box
By 2.22.09
Cablevision told Chris that his boss’ 95-year-old uncle couldn’t receive basic service without a cable box, “no matter what.” Chris, who installs home theaters, knew that his uncle’s cable-ready tv didn’t require a cable box. Pointing this out to Cablevision’s customer service representative, however, was apparently “disrespectful.”
Sears Calls Several Days After Purchase To Upsell Unnecessary Protection Plan With Lies
By 1.25.09
Sears tried to scare Anthony into buying an unnecessary protection plan several days after he purchased a new plasma tv. The sales rep who called explained that Anthony’s new plasma would need to be recharged every five years, which isn’t true. According to Consumer Reports: “There is no such thing as recharging a plasma TV with new gas. It is sealed at the factory.”
This HP Customer Service Rep Thinks He's A Genteel Salesman
By 6.17.08
A Consumerist reader called HP to ask whether they could help him with a broken computer. They couldn’t, of course, but that didn’t stop the CSR from trying to ever-so-politely upsell a brand new HP computer at a low, low price. Thanks for calling HP Total Care for Desktops! What can we do to put you in a new computer today?
Cablevision Claims They Are Not Lying Liars, But Mysteries Remain
By 4.20.08
Cablevision responded to our post chastising their attempt to force customer to upgrade to digital service by pointing to an unrelated FCC mandate. Cablevision admits that there is no connection between their unilateral business decision to cut channels and the FCC-mandated transition to digital television, but their statement leaves several questions unanswered. Read Cablevision’s statement and our response, after the jump.
Cablevision Blatantly Lies To Subscribers As The FCC Twiddles Its Thumbs
By 4.19.08
Update: Cablevision responds.
Blockbuster Manager Curses At Customer Who Refused To Sign Up For Rewards Program
By 8.26.07
A Blockbuster manager responded to reader Sarah’s refusal to sign up for Blockbuster’s rewards program by declaring: “Fucking customers, I’m tired of everyone not listening when they don’t even know what they’re talking about.” Sarah had politely declined to enroll in the program several times before the outburst.
Upseller's Hall of Fame: Dollar Rent-a-Car Lies, Promising Cars That Don't Exist
By 3.26.07
A couple weeks ago, I reserved a compact with Dollar Rent-a-Car in San Antonio. At the counter, the agent flat-out lied to me about what kind of car I was scheduled to get, in an attempt to upsell me to a higher class of vehicle.
