It’s been three weeks since a California woman took her car into Walmart for an oil change, only to have a service tech accidentally put all the new oil in her transmission instead of her engine. And in spite of early indications that Walmart would move quickly to repair the customer’s vehicle, she tells Consumerist that the retailer is doing nothing while her car sits idle in a garage. [More]
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Progressive Provides More Details On Controversial Lawsuit
By 8.16.12
Earlier this week, the brother of a woman killed in a car crash made headlines around the world by claiming that his sister’s insurance company, Progressive, had actually come to the legal defense of the driver accused of causing the fatal accident. Since then, the insurance company has stated that it was not defending the other driver, but only defending itself in the lawsuit — a distinction the brother found wanting. Today, the insurer says it has reached a settlement with the family and is attempting to clarify matters further by explaining why its lawyers ended up on the other side of courtroom. [More]
Progressive Denies Defending Driver Who Killed Policyholder In Crash
By 8.14.12
UPDATE: The victim’s brother has issued a rebuttal to Progressive’s statement. It has been added to the bottom of the post.
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Yesterday, the brother of a woman who died in a car crash made headlines when he wrote that lawyers for his late sister’s insurance company, Progressive, had acted as the defense counsel for the driver accused of causing the accident. At the time, we had asked the insurer to clarify its actual involvement in the case, but it only offered a vague “our hearts go out”-type statement. But now Progressive is flat-out denying it came to the defense of the at-fault driver. [More]
Pastor Hugs It Out With Protesting Strippers
By 8.16.10
You may remember last week’s story of a church in Ohio that was being protested by bikini-clad strippers fed up with being hassled by the pastor and his flock. The tense standoff is now showing signs of detente, with the pastor agreeing to meet with the owner of the strip club. [More]
AT&T Says Fraud. Consumerist Says O RLY?
By 12.28.09
Update: New York customers are now able to order iPhones via AT&T’s Web site. It would appear that the company has once more modified its “promotions and distribution channels.” We’ve requested a statement from AT&T, and will update this post if and when we receive it.
AT&T online customer service reps have apparently changed their tune since we first reported yesterday that they were telling potential iPhone buyers that New York “is not ready for the iPhone.” The current line: “Due to increased fraudulent activity, the Apple iPhone may not be available to purchase online in certain ZIP codes.” There’s just one problem: It seems pretty unlikely.
Best Buy "Optimized Laptop" Features Nothing But An Error Message
By 10.6.09
Reader L951B951 saw our recent posts about Best Buy’s dubious “optimization” services, so he went to the store armed and ready to demand an unopened laptop. The trouble is — he says Best Buy had opened them all. Did this stop our hero from coming away with a laptop without paying the optimization fee? Of course not.
Comcast Offers You A $500 Credit After Digging Up Your Lawn
By 8.5.08
Reader Kyle says that his dispute with Comcast has resulting in something of a happy ending, though they’re still working out that pesky easement issue. Comcast is under the impression that it has an easement on Kyle’s property, while Kyle’s records show that they do not. According to Kyle, Comcast has agreed to mail him some paperwork about the easement and has offered him a credit of $500.
Update: Macy's Apologizes For Confiscating Your Item Because Another Customer Wants It
By 4.23.08
Dyan says that Macy’s contacted her with the apology she was looking for.
By 4.22.08
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The root problem for the guy whose Dodge Charger dashboard lights would flash in the rain and then he would have trouble restarting was…frayed and rubbing wires.
Cablevision Claims They Are Not Lying Liars, But Mysteries Remain
By 4.20.08
Cablevision responded to our post chastising their attempt to force customer to upgrade to digital service by pointing to an unrelated FCC mandate. Cablevision admits that there is no connection between their unilateral business decision to cut channels and the FCC-mandated transition to digital television, but their statement leaves several questions unanswered. Read Cablevision’s statement and our response, after the jump.
UPDATE: Apple Will Sell You A Computer If You've Got Too Many Gift Cards
By 3.13.08
Here we go again! Rhys wrote back let us know that Apple says that its system can handle 7 gift cards in one transaction. It just took a little effort.
By 1.15.08
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Rob, the Director of Public Relations for Taco Bell, writes in to let us know that the nutritional information on the “Fresco Menu” is correct.
Walmart Pulls "Credit Card" Panties
By 12.12.07
Walmart has pulled the prostitution panties, according to Fox News.
The panties, which were sold in the juniors department, seemed to suggest that girls don’t need money, they just need a sugar daddy — in this case Santa Claus.
Activision Acknowledges Guitar Hero III Wii Sound Issue, Will Offer Replacement Discs
By 12.7.07
We recently became aware that some consumers have not been able to enjoy the full audio output in the Nintendo Wii version of Guitar Hero III: Legends of Rock. We are currently working with Nintendo and are planning to issue an improved audio experience in future versions of the game. We expect to have re-mastered discs available by early 2008 and we will be offering consumers replacement discs at no cost once they become available. We thank all of our customers for their support and patience.
No more rocking in mono, hooray!
Comcast Apologizes For Calling You A Liar
By 11.21.07
George, who was called a liar by an ill-tempered Comcast CSR (who didn’t believe that George had been quoted a lower price than the one that was noted on his account) has written in to let us know that Comcast apologized:
By 10.31.07
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Jake, whose laptop was smashed by a jerk TSA agent who then threatened him with arrest, has posted an update to his blog. The TSA called him and (basically) gave him the same information we did. [Jake Rhymes With Cake]
Update: Why I Did Not Cancel Comcast
By 10.25.07
Remember “Mr. Pants,” the guy that was canceling Comcast? Well, a Biblical-grade swarm of technicians descended upon his home like locusts with service trucks. So he’s keeping them.
