With an eye toward drawing big-spending business travelers, United Air Lines plans to rebrand and redesign its business class on international flights. Called “Polaris,” the new branding replaces seats with an “onboard suite” that gives each passenger aisle access and walls to isolate them from other passengers. They call the configuration “sleep-focused.” The Polaris brand will also go on lounges in eight major airports around the world. [More]
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Family Wants United To Apologize For Treatment Of Special Needs Daughter
By 1.2.15
A family from New Jersey had previously flown with their daughter, who is a stroke survivor in addition to being quadriplegic. While FAA regulations require kids over 2 to have their own seats, their daughter is the size of a 1-year-old and unable to sit up on her own. This led to a dispute between the family and a flight attendant that kept their plane grounded for an hour. Now the family wants an apology. [More]
United Airlines Mobile Boarding Passes: Save Time And Trees, Lose Frequent-Flyer Points
By 2.1.13
It’s incredibly convenient to carry your airline boarding passes on your smartphone. They save paper, save the airline money, and save really absentminded people from misplacing their tickets. The problem, though, is that using them means that Ralph loses out on a lot of frequent flyer miles that United Airlines owes him. He doesn’t have any boarding passes to show and prove that he traveled when he said he did, and evidently United doesn’t keep track of that kind of thing. [More]
