The New York Times says that the two most enthusiastic anti-Walmart groups, Wal-MartWatch and WakeUpWal-Mart are starting to take a more subtle approach when it comes to protesting the big blue box.
The IBEW 824 union is generating good business for the stick and sign makers of western Florida. First they picketed over Verizon ignoring the quality of its copper lines at the expense of pushing out FiOS. Now they’re picketing over what they say is Verizon’s poor customer service. One self-identifying union member said in the comments on this local news bit, “We are losing customers because of billing problems. We are losing customers because when the customers call in with billing or installation problems the employees are told to focus on “educating the customer on Verizon products and services” not on correcting their problem or answering their questions. ” Verizon’s response was that they haven’t gotten many complaints from customers.
“Verizon is not letting us do our jobs, and not letting us take care of the customer,” said Doug Sellers, president of the union that represents Verizon call center and repair workers, the International Brotherhood of Electrical Workers, Local 824. “Customers are waiting up to 10 days to get their phone lines fixed … If you have something as simple as static on your line, that could be out 10 to 15 days.
Customer complaints have gone up, and union workers says preventative maintenance has been largely forgotten about in some places, an accusation supported by the findings of several state public utilities commissioners. Are you a Verizon landline customer? Have you noticed things getting worse? Let us know in the comments.
Former American Airlines CEO Bob Crandall fired a guard dog at a Caribbean outpost to keep costs down. Just look at the self-satisfied gleam in Crandall’s eye. This is no mere cocktail party story, but a defining act of corporate leadership for his grandkids to cherish.
Today United Airlines canceled almost 60 flights at airports around the country, bringing the airline’s total cancellations since December 23rd over 1,100 flights—far more than any of its rivals. United’s official excuse is weather, but according to the Reuters, pilots are saying United’s decision to scale back staffing has lead to the scheduling disaster.
If you’re a frequent Amtrak travel, you might want to plan ahead for a half-week of telecommuting sometime in early February—Kiplinger says Amtrak workers may strike as early as February 1st, in an attempt to bring a conclusion to the negotiations that have been going on for nearly eight years.
Another week, another round of Bad Employer news about Wal—oh wait, we mean Starbucks this time, which actually has a lower rate of insured employees than the discount chain (42% versus 47%). Last Thursday, the National Labor Relations Board accused Starbucks of “unlawful anti-union activity” at a store in Michigan, similar to the charges it’s currently on trial for in New York.
Starting this September, all Macy’s employees will be required to wear black clothes to work. The dress code, which is designed to help customers identify apparently-elusive sales associates, is already in effect in east coast stores, but will be expanded to the 113 stores composing the midwest division. While consumer behavior specialists rave about the change, union officials have filed a grievance against Macy’s for requiring workers to purchase new clothes. Do employee uniforms improve your shopping experience? Tell us after the jump.
United Flight Attendants Scoff At Grounded Flier Compensation Plan, Lobby For Passengers Bill of Rights
You know who has to deal with a planeload full of sweaty, angry grounded passengers? Flight attendants. Know who wants a passengers bill of rights? Flight attendants. Specifically, United Airlines flight attendants. They’ve issued a press release through their union criticizing United’s “Flights of Note” compensation plan for grounded fliers.
Yesterday, a jury of its peers found Walmart guilty of forcing workers to toil through rest breaks and slave extra hours without pay, a violation of Pennsylvania labor law.