Trek is recalling almost one million bikes in the United States and Canada after an issue with a quick-release lever on the bike’s front wheel hub left one rider permanently paralyzed. [More]
Trek Bikes
Trek Bikes Demonstrates How To Handle The Occasional Bad Product
By 7.17.09
Tony had a lot of problems with the build quality of his new bicycle, so he finally wrote to Trek Bikes and told them all the things going wrong with it. Unlike Comfort Select, which denies manufacturing problems even as it replaces broken units with a less defective version (that you pay for), Trek contacted Tony and treated him like they actually wanted his repeat business.
