This unedited transcript from a recent “customer support” chat is pure, undiluted idiocy. Do not be surprised if after reading it, you feel a little dead inside, or a little stupider. That’s how you know the customer service chatbot—or person, which is kind of sad—is doing its job.
transcripts
Why Geeks Steal Porn From Your Computer
By 7.9.07
hashand: I used to work at a computer repair place. All the stuff you’re finding isn’t limited to Best Buy. We had a 2 TB [terabyte] server of mp3s.
"Security Mostly Follows Black People" Disgruntled Target Worker Alleges
By 6.13.07
UPDATE: A current Target employee rebuts these statements, inside…
What Is "As-Is?"
By 6.12.07
…In which a reader learns, through the power of IM, the definition of the contractual clause “As-Is,” and how it applies to the damaged apartment he subleased…
ASAP Van Lines Responds To Complaint Alleging $400 Bilking
By 5.22.07
Tiffany from ASAP Van Lines reached out to us regarding a complaint we posted. Our reader felt she had been unfairly hoodwinked into paying $400 more and was subject to abusive telephone calls. Tiffany offers a different version of the events.
Never Try To Game The Float. Ever.
By 5.11.07
Used to be with check that you could count on there being at least 3 days between someone cashing your check and the charge being run on your account. The delay is called “float” and writing a check before you have the money but think you’re going to deposit enough is called “gaming the float.”
Checks Stolen? Maybe Leave The Account Open, Otherwise The Bank Won't Help You With The Hot Checks
By 5.8.07
Boom: they get angry and they sent many letters…
eFax Chat Bots Have No Favorite Simpsons Character
By 4.28.07
Joanna thought she could send out two free faxes using eFax, but when she did, she got an email telling her she needed to upgrade. Purchase the paid service just to use the demo? That doesn’t sound right. She tried to connect to eFax sales chat to get her problem solved.
Court Transcript Of "Peek Squad" Agent's No-Contest Plea
By 4.23.07
We just received the court transcript detailing former Geek Squad Agent Hao Kuo Chi “no-contest” plea in the case of his alleged setting up a cameraphone while on call in a customer’s house and recording a young woman taking a shower.
Interview: Reader Describes Last Night's Turbo Tax Slowdown
By 4.18.07
We followed up with Derek about his experience with last night’s Turbo Tax system slowdown.
20 And No One Will Give Me Credit, What's Up?
By 4.4.07
Paul is chasing the American Dream, looking to buy land and build a house on it in the next few years. He works hard, pays his bills on time, and has a good credit rating, but no one will actually give him any credit.
This Is Why Costco Revoked Their Super Nice Return Policy
By 3.19.07
This picture shows why Costco changed their really nice return policy recently: because of jerkwads abusing it. Here’s the IM conversation we had with a Costco employee who processed this return.
Days Inn Upsell Bot Has Feeling Too
By 3.16.07
Samuel was making an online reservation with Days Inn when he suddenly found himself face to face with a robot…
How A Quiznos Owner Shot Himself 3 Times In The Chest
By 3.11.07
In a post Friday, we mentioned a recent NYT article about Quiznos franchise owners suing the parent company for oppressive business practices. The piece mentioned Bhupinder Baber, a franchise owner who sued the company for opening new location too close to his own and Quiznos responded by terminating his franchises. [More]
"Presumably The Flight Crew Was In Montreal"
By 3.6.07
Noreastern is miffed because his connecting US Air flight was canceled due to weather. Thing is, he was flying from Philly to Ohio, and it was snowing in neither of these two places.
Live Interventions: Help! CheapoAir.com Overcharging Me!
By 3.2.07
A reader IM’d us about getting help with a billing dispute a friend of theirs was having on the phone with CheapoAir.com.
