Next Tuesday, Starbucks will close 7,100 corporate-owned stores early to implement a company-wide retraining session on how to make drinks. “The barista re-education is a ‘renewed focus on espresso standards,’ say Starbucks honchos.” We thought that’s why they bought the robot espresso machines—so they didn’t have to have trained coffee pullers anymore.
training
How To Train A Retail Manager
By 12.26.07
USA Today has a quiz supplied by the National Retail Federation based on materials they use in their retail management and certification courses. [And if you’re one of those people obsessed with taking quizzes, stop reading here until you’ve taken it.] It’s an interesting but somewhat obvious set of questions, all centered on hammering home the concept that being a retail manager means focusing on display, loss prevention, and customer service—but not on “long-term planning” of the type of merchandise that will be sent to your store.
Now At Dairy Queen: The Worst Food Safety Record In The Industry!
By 10.20.07
Dairy Queen is the king of food safety violations, according to nationwide health inspection reports. Hygiene issues comprise almost 25% of DQ’s violations; busy employees apparently can’t be bothered to wash their hands or store food at the proper temperature.
Northwest Airlines Employees Will Undergo Customer Service Training
By 9.21.07
Northwest Airlines says its employees are going to be taking customer service classes.
Walmart Nazi Tshirt Watch: Week 25
By 5.9.07
22 weeks after Walmart agreed to remove shirts bearing Nazi iconography from its shelves, and 13 weeks after getting a letter from Congress demanding the shirts removal, they’re still there. S.G.W. found some in Indianapolis, took a video, and writes:
Catch It… If You Can!
By 10.17.06
Things sure have changed in McDonald’s since this training film was made in the 1970’s, hasn’t it?
A Day In the Life of an Indian CSR
By 6.23.06
It’s easy to get frustrated by the Indian CSR on the other end of the phone. Feeding them your problems by telephonic umbilical to a far off, Curry-scented land, they can be alternately obsequious or surly, less than fluent or overly versed in corporate binder CSR jargon. And there’s nothing more insulting than one introduces himself as ‘Joe’ and starts talking about the local baseball team.
