Um, this is annoying and lame. —MEGHANN MARCO
Business Week is reporting that Comcast DVR owners can, for a fee, incorporate TiVo features into their existing DVRs without a visit from a “technician”. Oh, sweet mystery of technology. They didn’t say how much it will cost, but hey… Do you want it or not? —MEGHANN MARCO
TiVo’s managed to alienate quite a few of its most hard-core cathode-ray acolytes with their Series3 “special offer” debacle.
• USAToday retracts report that telcos turned over customer records to NSA. Sort of. [USAToday]
• Old news but we didn’t talk about it yet: Telcos secretly funding anti-net-neutrality websites. Probably made by the same ad agency who did the pro-C02 spot. [Digg]
Remember the poor sucker who racked up $1800 dollars worth of phone bills when his isolated Tivo phoned home? A reader wrote in, mentioning that the Dish Network Satellite Service also has to phone home for updates. So you just disconnect the phone line, right? Wrong.
Eric had some trouble with his TiVo and went through three tiers of customer service reps before reaching a critical point, that delicate juncture when the truth butts fiercely up against the facade of happy customer service and one of two things have to go…
Neil Gray placed a TiVo in his family vacation cabin. After he returned home, he started receiving bills from the empty cabin. The first month’s was for over $800 and the next, over $1000.
This is the kind of butt-kicking story of shopper’s biting back that makes us bark. Okay, so we bark anyway, damn lycanthropy, but Dave’s story is swift, proactive and in the end, he gets what he wants and needs out of his cable company: a functional product at an acceptable price. Of course, he has to, figuratively speaking, shove a fist in their love handles, rip out their gall bladder and eat it in front of them, but sometimes a man’s gotta do what a man’s gotta do to get his DVR…
Last week, we wrote about a woman whose Tivo she ordered through HDEasy was missing from her doorstep after being delivered by FedEx.
Reader Clare P. wrote in with her tale of anguish and woe after a Tivo that she’d ordered through HDEasy was stolen from her doorstep after being delivered by FedEx. Adding to the frustration, Clare’s been having an aggravating game of phone tag with the support lines for Tivo, FedEx and HDEasy, trying to figure out the process for filing her claim and getting a replacement.
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