Eric had some trouble with his TiVo and went through three tiers of customer service reps before reaching a critical point, that delicate juncture when the truth butts fiercely up against the facade of happy customer service and one of two things have to go…

Either the lie or the plastered smile…

“…Which is when K.D. told me that he had been a TiVo subscriber for just as long, and that I was wrong. He then asked me if I thought that I knew his job better than he did.”

Read more: “TiVo, NHL Center Ice, And Why You Shouldn’t Lie To A Customer” [Off Wing Opinion]

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