Chase now requires bankers to drag customers waiting for a teller out of line so they can upsell other bank products. One longtime banker wrote in to apologize for the practice, which “blatantly exploits a customer’s trust,” and to encourage customers to call Chase and tell them that they hate it, too. Read the banker’s full heartfelt note, after the jump. [More]
tipsters
Postal Employees Ordered To Stop Offering First-Class Mail
By 9.21.08
Postal employees have been ordered to upsell pricey express or priority mail services to anyone sending anything more than a letter, according to an anonymous tipster. The directive comes straight from Washington to help combat the Post Office’s $1.1 billion operating deficit. To avoid the upsell, specifically ask if there is a cheaper way to ship your package. The anonymous tipster’s letter, inside…
Mad Mag Reacts To Circuit City Ban
By 8.6.08
“We at MAD were shocked and confused by this entire incident — mainly because we had no idea that Circuit City even sells magazines. Nonetheless, we accept their apology but hold out hope that their gesture of a $20 gift card is only an opening offer.”
Circuit City Sorry For Commanding Employees To Destroy Mad Mag's "Sucker City" Parody
By 8.4.08
After a thin-skinned Circuit City exec ordered stores carrying Mad Magazine to search and destroy all copies of a recent issue featuring a 4-page parody of “Sucker City,” someone with a brain stopped the madness. Here’s the surprisingly classy message we just got from corporate:
Circuit City Orders All Stores To Destroy Issue Of Mad Magazine Parodying "Sucker City"
By 8.3.08
Circuit City headquarters has ordered their stores to “destroy all copies” of the latest issue of Mad Magazine, according to an anonymous tipster. The retailer apparently isn’t amused by the 4-page spoof of “Sucker City.” Inside, Mad’s 1-page preview and headquarters’ response.
Exclusive: AOL's Collections Guide Encourages Agents To Lie And Deceive
By 4.5.08
An anonymous tipster sent us AOL’s 153 page internal collections guidebook for prying money out of delinquent account holders. The guide shows that AOL is following some of the debt industry’s most egregious collection tactics by encouraging agents to deceive and lie to customers. After the jump we present AOL’s scare tactics, tricks to negotiating a substantial discount, and the full collections guide.
