Customers following our Script For Escaping Verizon Contracts Without Fee, Based On Text Message Rate Raises are running into a small snag: Verizon is making them fax in their old contract.
telephony
AT&T Leases Push-Button Phone For Over $7,500 To Elderly
By 2.13.07
AT&T leased a crappy old-school phone to an elderly gentleman for over $7500 over a span of 30-plus years, his son just discovered. Kimdog writes:
Why Sprint Can't Fire Gary Forsee: A Known Bad Is Better Than An Unknown Worse
By 2.9.07
For Sprint, life with Gary might be bad, but who knows how much worse it could be without him? That’s the rationale keeping the shareholders from replacing the CEO, asserts an internal Sprint source.
Sprint: No Bonuses This Year, Everyone's Gotta Buckle Down, Except For The Executives
By 2.9.07
Sprint employee bonuses this year were reduced to nearly zero, while executive pay remained untouched, according to an inside source. The demoralizing effect of this pay cut undoubtedly contributes to the cellphone company’s substandard customer service.
Sprint Will Cancel Service For CDMA Customers Who Roamed 50%+
By 2.9.07
Sprint will cancel the accounts of CDMA customers who “excessively” use roaming, starting March 15, 2007, according to a company document provided by an internal Sprint source.
Warrant Issued For Verizon's Arrest
By 2.9.07
Just before Poodleman filed a motion to seize Verizon’s property, he received a check from the company.
Why Sprint's Customer Service Sucks: They Only Let Reps Adjust Billing Up To $3 Per Call (As An Average)
By 2.8.07
Sprint has such shitty customer service because they don’t give customer service reps enough leeway to disburse billing adjustments, nor do they provide enough support, asserts our inside source.
Sprint Gives Better Adjustments To More Profitable Customers, Ranked On A Scale From One Dollar Sign To Five Dollar Signs
By 2.8.07
The more money you make Sprint, the more likely they are to you adjustments on your bill when you ask for them, regardless of whether the adjustment is due to a Sprint error. In the computer, your “value indicator” is represented on a scale of one dollar sign to five dollar signs, with five being the highest. Our Sprint corporate mole tells more.
Texas Sues Sprint For Deceptive Billing Practices
By 2.8.07
The Texas Attorney General today filed suit against Sprint over their false and misleading billing practices.
No One Told Sprint Customer Care They Had To Let Customers Leave Contract Without Termination Fee Over Text Message Rate Raises
By 2.7.07
We asked our leak what Sprint thought when The Consumerist posted back in October about how customers could escape their cellphone contract without penalty, based on the raise in text-message rates.
Sprint/Nextel Will Fire Any Employee Caught Participating In Blogs
By 2.7.07
Sprint/Nextel employees caught commenting or contributing to online venues, blogs, or consumer report-venues would be researched, identified, and documented via Corporate Security team and fired, announced Sprint senior council Len Kennedy via intracompany email Monday.
Gary Forsee, Sprint CEO, Is A Poopy Pants, A Bad Dancer, And He Reads The Consumerist All The Time
By 2.7.07
According to intel we received from a well-placed source inside Sprint/Nextel, every article we write that has Sprint’s name on it gets put on the desk of Gary Forsee, CEO of Sprint. Our source, whom we’ll refer to as “Philip” so as not to endanger his job says,
Script For Escaping Verizon Contracts Without Fee, Based On Text Message Rate Raises
By 2.6.07
Use this aggressive step-by-step script for leaving your Verizon contract early, without paying $175, in under 30 minutes.
Why Cellphone ETFs Are Awesome For America
By 2.2.07
Here are the cellphone industry’s talking points on why early termination fees are the cat’s tits.
Rollerskates On A Glacier: Verizon's Ability To Fix Billing Errors
By 2.2.07
Joe checks his credit report and sees a ding from Verizon. Calls Verizon. They say, you have an outstanding balance. Which we never told you about. But we reported it to the credit bureaus. No you can’t pay it off. It’s not in our system. Our system doesn’t keep track of outstanding amounts under $50. No we won’t fix your credit report. Let me transfer you to someone who can help… For English, press one. Para espanol, marques dos…
Cingular's FAQ Contradicts Cingular's Anti-Cancellation Rhetoric
By 2.1.07
Cingular has been denying customers’ right to cancel over the rise in pay-per-use text-messaging rates, contending they,
“only promised to let customers out of their contracts if we raised the price of a service they “subscribe” to. Pay per use SMS is not a service customers subscribe to.”
However, this contradicts language in Cingular’s MEdia Net Mulitmedia Messaging FAQ…
Reach Sprint Executive Customer Service
By 1.29.07
If the peons of Sprint Customer Service give you static, try this contact info and bump your issue up to the Executive Customer Service department.
Opt-Out Of Sprint Selling Your Data
By 1.29.07
Sprint notified customers that unless you opt-out, Sprint reserves the right to share your private calling data with third party marketers. Sprint hires these companies to market other Sprint services to you.
