BuzzAboutWireless is Sprint’s new customer feedback site. The venture features a moderated blog and an open message board forum, along with howtos and reviews.
telephony
11 Confessions of a T-Mobile Sales Rep
By 3.8.07
T-Mobile doesn’t want to be left out of the fun! One of their sales reps has generously and selflessly written down his innermost thoughts and sent them to the Consumerist for your personal edification. Bask in the glory of Confessions of a T-Mobile Sales Rep…
Tough Love From A Current T-Mobile Retention Rep
By 3.8.07
Taking a break from our whirl of ex-cellphone reps revenging themselves on their former employers, here’s a current T-mobile retention rep telling you how to handle the cancellation call, as well as a perspective on their thought processes.
Cingular: Whoops, Here's Your $8,677.29 Cell Phone Bill
By 3.7.07
Poor Eddie. Eddie canceled his unlimited internet plan, then decided that not having the internet was completely lame, so he called up and added it again. Unfortunately for Eddie, Cingular didn’t put him on the same plan he used to be on. Eddie writes:
My current cell phone bill is $8,677.29. I had Cingular since 2003. In November of 2006 I purchased the Cingular 8125 Pocket PC. I loved it. I had a cell phone that could access the internet and my bills were about $100 a month. After 2 months I cancelled the internet option because I wanted a smaller cell phone bill. After about 3 weeks of not having my internet I requested that they turned it back on. They did.
Sprint CEO Developed Ethics In Shop Class
By 3.6.07
Oddly framed vase of roses aside, we’re basically with it, ethics, it’s not how you win or lose, etc, until the very end.
After Battle, Marie Gets Escapes Verizon Contract
By 3.5.07
After a long battle, which we posted, Marie is getting out her Verizon contract without penalty. She writes:
Cingular Shuts Off TDMA Service In Arizona Five Weeks Ahead Of Schedule
By 3.4.07
CingularThe new AT&T has shutdown the old AT&T’s TDMA network in Arizona, five weeks ahead of schedule. Reader Kevin sends us his complaint to the Better Business Bureau.
- “I [contacted] Cingular Wireless on February 25, 2007 and was told that the old AT&T TDMA network was shutdown early in Arizona. I was given no notice that my phone would no longer work after February 23, 2007. Quite the contrary, the Cingular text message and website specifically state that service would be ending March 31, 2007. Now I am stuck with a worthless phone and a balance of $93.00 that I can’t use.”
Time Division Multiple Access is an anachronistic communications protocol that Cingular is phasing-out in favor of GSM. Most Cingular customers are unaffected by the shutdown. Subscribers with older phones and certain Free2Go customers may be screwed. Anyone stuck with a TDMA phone in an area without TDMA service can call Cingular (611 and 911 should still work) and request either a GSM phone, or a refund for unused minutes.
Cancel Verizon Without Penalty Over Admin Fee Increase
By 3.2.07
Customers can use a new Verizon fee increase to cancel their contracts without penalty, reader eightkid points out in the comments.
Verizon Redefines "Materially Adverse" To Prevent Customer Cancellations
By 3.1.07
Marie needs help getting her Verizon contract canceled without termination fee. The supervisor she wrangled with decided that he’s going to reinvent standing contract law…
Verizon Wireless To Buy Alltel?
By 3.1.07
Rumors are flying that the largest rural cell phone provider, Alltel, is being stalked by Verizon like an alley cat on a delicious plump mouse. Is it true? Maybe, but probably not. Even though both carriers are CDMA (T-mobile and Cingular are GSM, a different technology), it’s likely that the price of Alltel would be too much for Verizon, despite the fact that a merger between the two companies would make Verizon the nation’s largest provider. From ZDNET:
“Verizon has had a significant amount of success growing organically,” [an industry analyst] said. “I just don’t see any reason why they would need to buy Alltel. They can build their own network for a lot less than $30 billion.”
Sprint's New Unlimited Voice, Messaging, Data, Internet Plan: $150
By 2.28.07
Sprint is trying out two new unlimited bundle plans that one industry analyst is calling, “a grenade,” with the power to disrupt both wireless and landline carriers.
We Post Sprint Supervisor's Direct Line, She Changes It, Leaving Message Blaming Us
By 2.26.07
In the message, Judy advises customers to call Sprint’s main line at 877-812-1223 and wait their turn for incompetent service just like anybody else.
14 Verizon Executives’ Phone Numbers
By 2.23.07 — Updated: 10.24.16
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Sprints $3 Rule Is The Average, Not Per Call
By 2.23.07
We’re guilty of spreading disinformation; Sprint’s $3, seven-minute rule is the average customer service reps shoot for, over time. It’s not per call, as we’ve been trumpeting (out our ass, it seems) in our headlines. Kevin writes:
Yep, Sprint Really Only Lets Reps Adjust Billing Up To $3 Per Call (As An Average)
By 2.21.07
Remember how we said Sprint’s customer service sucks because they only let reps adjust bills by up to $3 per call? Well, that wasn’t no hooey-talk.
My Cellphone Has An Echo… A Black Man Echo
By 2.19.07
Interesting how the customer service rep refuses to give out the company mailing address at the end. Prank call or, that’s illegal. — BEN POPKEN
