“Thank you for holding, your call will be answered in the order it was received by an incompetent drug-addict whose training consisted of watching funny stuff on YouTube.” That’s the substance of this insider confession from a former trainer at Teleperformance USA, one of those outsourced call centers that turns your customer service call into the modern-day version of The Trial. Hear about the restroom sex, drugs sold on-site, and employees getting away with writing down and running off with customer’s credit card numbers, inside…
teleperformance usa
Teleperformance USA: Call Center Of Customer Service Nightmares
By 12.18.08
Wanna know why your call to customer service went so poorly? Maybe because it was routed to an outsourced call center run by Teleperformance USA where, according to an insider, customer service goes to die…
What's Wrong With Sprint's Customer Service? We'll Tell Ya.
By 12.20.07
Sprint has a new CEO, and, you know, it’s a tough job being “the new guy” and being charged with turning around a poorly performing company. So we thought we’d give Dan Hesse a hand and tell him what’s wrong with their phone-based customer service, seen as being one of their major weaknesses. We asked our readers for their thoughts and they had lots of neat ideas why Sprint customer service sucks. Some of them even have worked on the call center side of Sprint; their insights are especially revealing/frightening…
