At least Verizon is being honest about the fact that they’re not going to read your emails, right?
technical support
Canon's Customer Service Is Helpful, Painless
By 11.9.07
A reader writes in to commend Canon for their efficient and—brace yourselves—helpful customer service: “I was on the phone less than two minutes beginning to end.” Among the surprises: the customer service department was based in the U.S., he was called back when a rep was available instead of being abandoned in an endless hold loop, the people he spoke with seemed motivated to help him, and the Canon rep had enough autonomy and intelligence to come up with an alternative solution when the original problem couldn’t be solved.
LOLTech Support!
By 10.18.07
This lovable fellow runs the Convergys call center in Hazelwood, Missouri.
If FiOs Man Doesn't Show Up, Make Sure You're Not Without Phone Service
By 10.16.07
Apropos of, “Verizon Harasses You For 3 Months To Switch To FiOS, Then Never Shows Up To Install It,” if you sign up for FiOS and they don’t show or they have to reschedule, don’t forget to call your current phone provider and get them to change the disconnect date. Otherwise you can find yourself without phone service because they’re still going to use the same disconnect date they have written down.
Comcast's Official Angry Customer Policy
By 10.10.07
This is an internal Comcast document entitled, “So you have an angry customer?” It’s a guide for technical support and customer service representatives for when unhappy customers call. It’s actually very good, full of plain talk and ways to think about the situation to help solve and defuse it. Apparently none of the Comcast customer service reps our readers complain about have ever read it.
Help Improve Tech Support At Apple, Dell, Gateway, And HP
By 3.17.07
Vocal Laboratories, a company that helps other companies improve customer service by surveying customer calls, is working on project to improve tech support at Apple, Dell, Gateway, and HP, and you can participate.
Dell: Absolutely Free Vista Upgrade 70% Off
By 3.11.07
Brad bought his Dell on October 25th, the day before Dell announced that all future purchases would be eligible for a free upgrade to Vista. Brad called to cancel his order so he could reorder it and be eligible for Vista. Dell, ever the kind soul, told Brad not to bother; they would give him the upgrade for free.
List Of Consumer Electronics Customer Service Contacts
By 12.26.06
Now that you’ve ransacked the tree and menorah, ravishing packages wrapped with care, it’s time to call customer service. Billy’s robot is on the rampage!
Comcast Declares Reader’s House Nonexistent
By 12.19.06
According to Comcast, reader Peter’s house does not exist.
Help! Get Our Dell Back!
By 12.16.06
- Please tell me there’s a way to get our laptop back (and fixed) from Dell?
Sprint Charges Customer For Calling His Own Voicemail
By 8.8.06
Everyone in America can call Chris’s Sprint voicemail for free, except for Chris. He gets charged for it, and in fact, doing so made him go over his airtime minutes.
Microsoft Tech Leaves Babeluscious Support Message
By 7.12.06
Amusing rendition of a support call a Microsoft tech left on a customer’s machine with visual aids. The tech’s first language is obviously not English.
