andy_57

If You Have An Original iPhone, It Won’t Work On AT&T Anymore

It’s unlikely that anyone other than the most stubborn users are still using the original iPhone or feature phones from the era of 2G networks, but AT&T has announced that it has finally cut these users off. [More]

Angry Customer Drives SUV Into T-Mobile Store, Keeps Destroying Stuff

Angry Customer Drives SUV Into T-Mobile Store, Keeps Destroying Stuff

While drive-thru customer service would be a delightful innovation in the mobile phone business, it is not yet available at T-Mobile stores. Even if it did exist, “drive-thru” doesn’t mean you actually drive through the store; a lesson that one angry T-Mo customer in Florida apparently forgot when trying to express her rage. [More]

FCC Pointlessly Concludes AT&T’s Free Data For ‘DirecTV Now’ Probably Violates Net Neutrality

FCC Pointlessly Concludes AT&T’s Free Data For ‘DirecTV Now’ Probably Violates Net Neutrality

The controversial Open Internet Order of 2015 (known on the street as “Net Neutrality”) is probably going to be rolled back or ignored under the incoming Trump administration, but with a few days left under the existing FCC leadership, the agency has decided to chime in with its conclusion that AT&T’s decision to not ding its wireless subscribers for accessing DirecTV Now streaming video probably runs afoul of regulations and may ultimately harm competition and consumers. [More]

T-Mobile Will Include Taxes And Fees In Advertised Prices, Refund Light Data Users

T-Mobile Will Include Taxes And Fees In Advertised Prices, Refund Light Data Users

Today at CES in Las Vegas, T-Mobile announced two new proposals that its competitors may or may not copy: charging customers the advertised price without adding taxes or fees to their bills, and offering customers who use very little of their “unlimited” data allowance a rebate. [More]

(Mike Mozart)

Labor Group: High-Pressure Sales Goals Led T-Mobile Workers To Add Services Customers Didn’t Want

Selling consumers services they don’t need is nothing new; recent examples include Wells Fargo’s fake account fiasco and Office Depot’s computer virus scanning program. Now, a labor group has filed a complaint with federal regulators accusing wireless carrier T-Mobile of using similarly aggressive sales goals, driving employees to enroll users in services they don’t actually want or never asked for.  [More]

T-Mobile Offered To Forward Your Number To A Random Stranger’s Device Today

T-Mobile Offered To Forward Your Number To A Random Stranger’s Device Today

Today, T-Mobile announced a new feature that’s useful for users with multiple devices and multiple phone numbers: Digits, which lets customers link their numbers and devices to receive calls. There was a problem with beta signups for the service, though: it was showing people who tried to sign up other customers’ phone numbers. [More]

steve

Unlocking Mobile Phones Is Theoretically Easier Than It Used To Be

It happened: you took advantage of holiday season sales to buy yourself a new smartphone. Now it’s time to sell your old one or hand it down to a relative, but they use a different carrier. How do you make that happen? In some cases, you don’t have to do anything at all. [More]

T-Mobile Will Pay $48M To Close FCC Investigation Into Limits On “Unlimited” Data Plans

If you’re going to market “unlimited” wireless data plans, you’d better adequately disclose that, as the name might imply, you’re not selling unfettered access to all the data you could possibly use in a month. Otherwise, you could end up on the hook for millions of dollars in penalties and discounts. [More]

Best Buy & All Major Wireless Providers Have Stopped Selling Note 7

Best Buy & All Major Wireless Providers Have Stopped Selling Note 7

Following last night’s news that Samsung had once again halted production on the Galaxy Note 7, all four of the nation’s major wireless provider, and its biggest electronics retailer, say they have all pulled the Note 7 from sale. [More]

Samsung

What’s Going Wrong With Samsung Galaxy Note 7 Exchanges — And What You Can Do

Samsung issued an official recall of the defective, flammable, potentially exploding Galaxy Note 7 phone just over a week ago. Since then, consumers who own the defective devices have been trying to get the exchanges they’re due… but it’s not always going so well. [More]

Mike Mozart

Some Verizon Customers Say They Aren’t Getting Data Overage Alerts Anymore

Amid recent reports of Verizon Wireless customers getting dinged on their bills for going over their monthly data allotments, some of these subscribers say they are going over their data limits because Verizon stopped sending them overage alerts. [More]

Samsung

Samsung Galaxy Note 7 Owners Report Phone Exchange Program Not Going So Well

Nobody really wants their pocket to explode or their purse to catch fire. That’s bad. So owners of defective Samsung Galaxy Note 7 phones, which have a manufacturing defect in the battery that can lead it to catch fire or explode, have been told to exchange theirs. That, however, is proving much easier on paper than in reality. [More]

ianmunroe

T-Mobile: Apple Has Fixed iOS 10 Connectivity Issues, So Go Ahead And Update

T-Mobile customers using the iPhone 6, 6S, and SE can now go ahead and install to iOS 10, as the company says Apple has issued a fix to address connectivity issues some folks reported this week after updating their phones. [More]

William Hook

T-Mobile To Its iPhone 6, 6 Plus, SE Customers: Don’t Install iOS 10 Just Yet

We’ve got good news and bad news for people using an iPhone 6, 6 Plus, or SE on the T-Mobile network. The good news is, if you haven’t already installed iOS 10, you can avoid some major connectivity issues hitting other customers. The bad news is, if you have already upgraded to the latest operating system, well, you may be experiencing some major connectivity issues. [More]

T-Mobile Will Sell One-Day “HD Passes” For $3; Unlimited HD Passes For $25/Month

T-Mobile Will Sell One-Day “HD Passes” For $3; Unlimited HD Passes For $25/Month

Earlier this month, T-Mobile announced it was doing away with multiple data plans. Instead, its new T-Mobile One plan sells voice, data, and text messaging for a single price — with the condition that the speed of the video content streamed to your phone is automatically capped so that it’s not full HD. Now the company that just did away with tiers of service is… introducing a new tier of service: T-Mobile One Plus. [More]

Patrick

T-Mobile Getting Rid Of Plans, Now Only Offers Unlimited Everything

T-Mobile has spent the years since its failed acquisition by AT&T building its LTE network and launching new phases of its “UnCarrier” initiative. Today, the provider that started the industry trend away from contracts and handset subsidies is also getting rid of mobile data plans. From here out, it will offer one postpaid option: unlimited voice, data, and text. [More]

Sprint Owner Softbank Still Dreams Of Buying T-Mobile

Sprint Owner Softbank Still Dreams Of Buying T-Mobile

It doesn’t matter that T-Mobile CEO John Legere said two years ago that he’s heard enough merger talk: the CEO of Softbank, the Japanese company that owns 80% of competitor Sprint, is still interested in buying the carrier. He’s happy to wait until the time is right. [More]

T-Mobile Spent The Most On TV Ads Out Of All Major Carriers Last Month

T-Mobile Spent The Most On TV Ads Out Of All Major Carriers Last Month

If it seems like commercials for T-Mobile are everywhere, you aren’t wrong. Out of the four biggest mobile phone carriers, Big Magenta was the top spender on TV commercials in July, showing a spot for what the company called its “most epic deal ever” a total of 2,288 times on broadcast and cable TV. [More]