Samsung

What’s Going Wrong With Samsung Galaxy Note 7 Exchanges — And What You Can Do

Samsung issued an official recall of the defective, flammable, potentially exploding Galaxy Note 7 phone just over a week ago. Since then, consumers who own the defective devices have been trying to get the exchanges they’re due… but it’s not always going so well. [More]

Mike Mozart

Some Verizon Customers Say They Aren’t Getting Data Overage Alerts Anymore

Amid recent reports of Verizon Wireless customers getting dinged on their bills for going over their monthly data allotments, some of these subscribers say they are going over their data limits because Verizon stopped sending them overage alerts. [More]

Samsung

Samsung Galaxy Note 7 Owners Report Phone Exchange Program Not Going So Well

Nobody really wants their pocket to explode or their purse to catch fire. That’s bad. So owners of defective Samsung Galaxy Note 7 phones, which have a manufacturing defect in the battery that can lead it to catch fire or explode, have been told to exchange theirs. That, however, is proving much easier on paper than in reality. [More]

ianmunroe

T-Mobile: Apple Has Fixed iOS 10 Connectivity Issues, So Go Ahead And Update

T-Mobile customers using the iPhone 6, 6S, and SE can now go ahead and install to iOS 10, as the company says Apple has issued a fix to address connectivity issues some folks reported this week after updating their phones. [More]

William Hook

T-Mobile To Its iPhone 6, 6 Plus, SE Customers: Don’t Install iOS 10 Just Yet

We’ve got good news and bad news for people using an iPhone 6, 6 Plus, or SE on the T-Mobile network. The good news is, if you haven’t already installed iOS 10, you can avoid some major connectivity issues hitting other customers. The bad news is, if you have already upgraded to the latest operating system, well, you may be experiencing some major connectivity issues. [More]

T-Mobile Will Sell One-Day “HD Passes” For $3; Unlimited HD Passes For $25/Month

T-Mobile Will Sell One-Day “HD Passes” For $3; Unlimited HD Passes For $25/Month

Earlier this month, T-Mobile announced it was doing away with multiple data plans. Instead, its new T-Mobile One plan sells voice, data, and text messaging for a single price — with the condition that the speed of the video content streamed to your phone is automatically capped so that it’s not full HD. Now the company that just did away with tiers of service is… introducing a new tier of service: T-Mobile One Plus. [More]

Patrick

T-Mobile Getting Rid Of Plans, Now Only Offers Unlimited Everything

T-Mobile has spent the years since its failed acquisition by AT&T building its LTE network and launching new phases of its “UnCarrier” initiative. Today, the provider that started the industry trend away from contracts and handset subsidies is also getting rid of mobile data plans. From here out, it will offer one postpaid option: unlimited voice, data, and text. [More]

Sprint Owner Softbank Still Dreams Of Buying T-Mobile

Sprint Owner Softbank Still Dreams Of Buying T-Mobile

It doesn’t matter that T-Mobile CEO John Legere said two years ago that he’s heard enough merger talk: the CEO of Softbank, the Japanese company that owns 80% of competitor Sprint, is still interested in buying the carrier. He’s happy to wait until the time is right. [More]

T-Mobile Spent The Most On TV Ads Out Of All Major Carriers Last Month

T-Mobile Spent The Most On TV Ads Out Of All Major Carriers Last Month

If it seems like commercials for T-Mobile are everywhere, you aren’t wrong. Out of the four biggest mobile phone carriers, Big Magenta was the top spender on TV commercials in July, showing a spot for what the company called its “most epic deal ever” a total of 2,288 times on broadcast and cable TV. [More]

Ron Dauphin

Are T-Mobile Tuesdays T-Mobile Terrific, Or T-Mobile Trash?

T-Mobile Tuesdays, which launched in June, have sometimes been T-Mobile Trouble for the big pink carrier. Two months in, it’s hard to tell if the rewards program is actually useful… or if it’s the digital version of that set of useless roofing and carpet-cleaning coupons that you throw out from your mailbox every week.

[More]

HerArt She Loves

FCC To Phone Companies: Offer Free Robocall Blockers To Customers

Even though the Federal Communications Commission has repeatedly said that wireless and landline phone providers are allowed to offer robocall-blocking services to their customers, some carriers have continued to incorrectly insist — and provide misinformation to consumers — that they simply don’t have the authority to deploy this technology. In an effort to make things clear once and for all, FCC Chair Tom Wheeler has sent letters to these companies that there are no regulatory roadblocks stopping them from helping their customers stop annoying — often illegal — automated and prerecorded robocalls. [More]

T-Mobile Will Provide Customers Unlimited Pokémon Go Data Until Fad Dies, Or August 2017

T-Mobile Will Provide Customers Unlimited Pokémon Go Data Until Fad Dies, Or August 2017

While the suddenly popular mobile game Pokemon Go doesn’t gobble data in the same way as streaming music or video, it does use more data than just wandering around not hunting for imaginary creatures. That’s why T-Mobile is joining the party and giving Pokémon trainers unlimited data within the app for more than a year as its next promotion for T-Mobile Tuesdays.

[More]

Adam Fagen

Major Wireless Carriers Offering Free Calls, Texts To Turkey After Istanbul Airport Attack

In the wake of a suspected terrorist attack at Istanbul’s airport that killed 41 people and wounded 239 more, the four major wireless carriers in the U.S. are offering to connect customers with their loved ones in Turkey for free. [More]

T-Mobile Thinks A Free Hour Of Inflight WiFi Is The Price of Your Love

T-Mobile Thinks A Free Hour Of Inflight WiFi Is The Price of Your Love

What does it take to get your heart rate up? Candy? Flowers? Or perhaps free WiFi? That’s the route to romance T-Mobile is taking, offering everyone — including non-customers — an hour of complimentary Gogo WiFi on domestic flights this weekend. [More]

“T-Mobile Tuesdays” Continue To Be Problematic Day Of The Week

“T-Mobile Tuesdays” Continue To Be Problematic Day Of The Week

As part of its new rewards program announced earlier this month, T-Mobile declared T-Mobile Tuesdays as an ongoing promotion that offers users rewards each Tuesday through a T-Mo app. Its first week was beset with server issues. The second week, problems with customers getting their promised free pizza led T-Mobile to swap out pizza for Lyft rides. Now in its third week, we’re back to more server errors for a lot of angry T-Mobile subscribers. [More]

Mike Mozart

T-Mobile Will Give Away Free Lyft Rides Instead Of Pizza After Domino’s Struggles To Keep Up With Promo

It sounded like a great idea — free Domino’s pizza for T-Mobile customers every Tuesday. But just two weeks into T-Mobile Tuesdays, the company says Domino’s was overwhelmed by the demand, so it’s nixing pizza in favor of free Lyft rides for next week’s giveaway.

[More]

Mike Mozart

T-Mobile’s New Customer Reward Program Includes Free T-Mobile Stock

It’s not just AT&T that’s decided the way to a customer’s heart is through free stuff. As of today T-Mobile is joining the club, with give-aways ranging from pizza to company stock. Yes, literal shares of the business.

[More]

Jeepers Media

Ad Watchdog: Sprint Should Clarify What ‘50% Off Your Bill’ Really Means

The National Ad Division is a program of the Council of Better Business Bureaus that investigates claims of misleading or otherwise problematic ads. Complaints typically come from an advertiser’s competition, and recently T-Mobile spoke up about Sprint’s marketing that promises to cut customers’ bills in half, or give them 50% off. The watchdog agreed that the claim made in ads is not, strictly speaking, true. [More]