While the FCC tries to allow consumers to take a more active role in which calls they do or don’t receive, a group of 45 state attorneys general (well, 44 states and the AG for the District of Columbia) are calling on the phone companies to just stop dilly dallying and start offering call-blocking services already. [More]
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45 Attorneys General Agree: Phone Companies Should Give Consumers Ability To Block Robocalls
By 7.22.15
Sprint Partnering With UK Tech Retailer To Open Up To 500 New Stores In The U.S.
By 7.2.15
There could be a few more Sprint stores in the neighborhood soon, as the wireless company announced plans to partner with one of the U.K.’s biggest technology retailers to open new locations stateside. [More]
Sprint Backpedals, Won’t Slow Video Speeds For Unlimited Data Customers
By 7.1.15
Well, that was fast: A day after Sprint stirred up the ire of customers with its new “All-In” unlimited plan that stuck users with 3G speeds for streaming video, the company has now reversed course. [More]
Sprint’s New Unlimited Plan Covers The Phone, But Sticks You With 3G Streaming
By 6.30.15
In an attempt to show customers exactly what they’re paying for with their phone plans, Sprint is throwing its hat into the phone-leasing ring with a new “All-In” plan. The $80 monthly price includes a $20 leasing fee for the customer’s chosen device, as well as unlimited text, talk and data. [More]
Sprint Expands “Direct 2 You” House Call Service To Four More Cities
By 6.29.15
After launching a program that brings Sprint-trained experts to customers’ homes to help them with the switch to a new device in April, the company says it’s expanding the Direct 2 You service to four more cities: New York, Los Angeles, San Francisco and Denver. [More]
Sprint Stops Throttling Data Speeds As Net Neutrality Goes Into Effect
By 6.18.15
Net neutrality only became well and truly legal on June 12, and yet already the new rules are prompting change: Sprint stopped intermittently throttling data speeds for its heaviest wireless Internet users during busy times as of Friday, the same day the Federal Communications Commission’s net-neutrality rules went into effect. [More]
Stupid Shipping Gang Sends Three Tiny SIMs In Three Separate Giant Boxes
By 6.3.15
Even if you’ve never opened your mobile phone up, you probably know what a SIM card looks like: they’re the fingernail-sized chips that have your phone number and carrier details. When reader TJ’s employer bought some recently, they employed classic Stupid Shipping Gang tactics to make sure that these cards didn’t go missing. [More]
Sprint CEO: Unlimited Data Works For Now But “Is Not Forever”
By 5.28.15
The era of unlimited mobile data has been in rapid decline over the past few years. It turns out that consumers really like using mobile broadband and that wireless companies really like making money, and when the two go hand in hand the whole “unlimited” thing doesn’t really work out in business’s favor as much as “charge for data” does. Sprint has been trying to attract new customers by fighting against that tide, but even the top exec of the company now says that’s ultimately likely to be a losing battle. [More]
SprintShack Stores Will Be Fully Staffed And Stocked In June
By 5.19.15
The deal that Sprint made with the new owners of RadioShack means that the mobile carrier gets to effectively double the number of retail stores that it runs. That’s great for Sprint, but means that they need to hire people or move existing employees to the new stores. Don’t worry: Sprint will be ready and even have their signage out front by July. [More]
Family Switches To Sprint To Get Bill Cut In Half, Ends Up With Bill For $3,800
By 5.14.15
While we’ve criticized Sprint’s “half off” promotion, which says it will cut your current wireless bill in half, for really only providing savings of about 20%, we’re pretty sure the idea wasn’t to stick customers with nearly $3,800 in bills for service they never used. [More]
NJ Residents Call For Info On Sprint Refund, Get Phone Sex Line Instead
By 5.14.15
Earlier this week, Sprint and Verizon reached multimillion-dollar settlements with federal regulators for allowing third parties to bill for unwanted and unauthorized add-on services. But when New Jersey residents tried to call the Sprint information number given out by the state’s attorney general, they were in for another telephonic surprise. [More]
Verizon, Sprint To Pay $158 Million To Settle Wireless Bill-Cramming Allegations
By 5.12.15
Several months after AT&T and T-Mobile reached multimillion-dollar settlements with federal regulators to close the books on allegations of bill-cramming — illegal, unauthorized third-party charges for services like premium text message subscriptions — both Sprint and Verizon have also decided to pay the regulatory piper. Combined, the two wireless companies will pay $158 million to settle cramming claims with the FCC and the Consumer Financial Protection Bureau. [More]
Sprint Customers Will Get Access To Free WiFi At 35 Airports In Deal With Boingo
By 4.30.15
When faced with wasting precious data allotments, many travelers submit to paying for WiFi on the go. But Sprint customers will find their wallets staying a bit fatter with new, free access to Boingo Wireless hotspots in 35 U.S. airports, starting today. [More]
Google’s “Project Fi” Wireless Smartphone Service Offers Data At $10/GB, Will Credit You For Unused Data
By 4.22.15
As expected, Google has finally announced the details of its wireless smartphone service that will, at least at first, piggyback on the networks of Sprint and T-Mobile. It’s called Project Fi and plans with unlimited talk/text, unlimited international texting, and WiFi tethering will start at $30/month, with each gigabyte of data you use costing an additional $10. And if you don’t use your full allotment, your account gets credited accordingly. [More]
Google Could Announce New Wireless Service Today; May Only Charge For Data You Use
By 4.22.15
In March, Google confirmed its plan to launch some sort of wireless service for consumers in the U.S., and a new report claims that the Internet biggie could pull back the curtain on this new product as early as today. [More]
Sprint Set To Make House Calls With Launch Of “Direct 2 You” Service
By 4.13.15
Like doctors of yore carrying black bags filled with tools straight to an ailing person’s bedside, Sprint is rolling out its own version of the house call with a new service needlessly employing numerals instead of letters, “Direct 2 You.” Roving Sprint workers will be on the road to customers in need of help upgrading their phone, transferring information to a new device and recycling old phones. [More]
Sprint Opening For Business Inside 1,435 RadioShack Stores Today
By 4.10.15
Things move fast when you’re in the newlywed phase, and Sprint is no exception: Only a few weeks after Standard General acquired 1,740 RadioShack stores at a bankruptcy auction, Sprint will be opening stores inside 1,435 RadioShack locations today. Soon, those stores will bear new co-branded Sprint-RadioShack signage. [More]
Sprint Customers Can Now Make Phone Calls Over WiFi With Latest iPhone Update
By 4.9.15
Minutes? What are these “phone minutes” you speak of? The latest iPhone update is basically going to do away with the need to count voice minutes for Sprint customers, who’ll be able to make phone calls over WiFi soon. [More]
