There has been a lot of discussion in recent years about what exactly constitutes a “family” in a time when people can have deeply felt connections with those they’ve never met while simultaneously having no meaningful relationships with their kin in the next room. But regardless of how they define familial relations, Consumerist readers have resoundingly let it be known that there were two advertising families that they wanted nothing to do with in 2014. [More]
Earlier this year, AT&T and T-Mobile both reached major settlements with federal regulators over the illegal practice of cramming: third-party charges snuck onto wireless customers’ bills without their authorization. Combined, the two settlements will put about $170 million back in consumers’ pockets. But in order to get money back, consumers first have to ask for it.
Just a day after rumors surfaced that Sprint could be facing a $105 million from the Federal Communications Commission for allegedly overcharging customers using a practice known as “bill-cramming,” the Consumer Financial Protection Bureau has filed a lawsuit against the carrier for the bogus charges placed on customer’s phone bills. [More]
Just two months after the Federal Communications Commission imposed its largest fine on AT&T for overcharging consumers using a practice known as “bill-cramming,” the regulator is reportedly poised to saddle Sprint with the same $105 million fine for similar practices. [More]
This morning, AT&T’s Chief Financial Officer admitted that competition from smaller providers like Sprint and T-Mobile has resulted in a slight uptick in customer defections, but also said the company is not concerned because AT&T continues to pick up new users. [More]
Earlier this week, Sprint introduced a new offer for current Verizon and AT&T customers looking to switch service — same amount of data at half the price. We noted at the time that the major catch to this deal is that you have to pay full price for your new phone when you switch (or pay $200), but how much would that cut into your savings? According to one top Sprint exec, quite a lot. [More]
Smartphones are amazingly convenient: tiny little hand-sized computers that make it easy to organize our lives on the go. They’re also amazingly good targets for theft: tiny, portable, expensive, and full of personal information. Mobile device theft is on the rise, just as mobile devices are, and the FCC has been trying to find ways to protect consumers when their devices get yanked from their hands.
Sprint really wants your business. First it tried throwing free data (that you’ll never use and which can be painfully slow) at new customers, but now it’s targeting your wallet, offering to slash the monthly rates of AT&T and Verizon Wireless customers willing to jump ship. [More]
Is your phone getting old? Has it met with the unfortunate confluence of liquids, young children, and boisterous pets lately? If you’re in the market for a replacement or upgrade, it looks like Black Friday might be your day… as long as you’re willing to sign a contract.
Anyone who champions an ad campaign that features: a talking hamster voiced by Andrew Dice Clay; a French-speaking Girl Scout; a jerky, lanky goth named Gord-on; and the sadly wasted comedic talents of Judy Greer — and then tries to introduce the term “framily” into the lexicon — does not deserve to be a top executive at a major wireless provider. Which is why Sprint is already planning to say goodbye to its Chief Marketing Officer after less than one year on the job. [More]
While other carriers are looking to eliminate phone subsidies, Sprint has an interesting plan for people who like to upgrade their handsets annually: the “iPhone for Life” program lets you lease a phone instead of purchasing or financing one. Now, the carrier is rewarding loyal customers who have stuck with the carrier through its years of spotty coverage and slow data speeds. [More]
T-Mobile has long been considered a juicy, low-hanging magenta fruit that some bigger company could pick off and devour. But after years of being wooed by suitors from the Death Star, Japan, and France, T-Mobile CEO John Legere says it’s time to stop talking about his company being acquired by someone else. [More]
Over the weekend, AT&T announced a promotion on its biggest and priciest family plans for data: during October, they will double the amount of data that users on most expensive plans, starting at the 15 GB tier, get with their monthly plan. “Oh, yeah?” said competitor Sprint. “We’ll DOUBLE their double data!” [More]
Earlier this week, we looked at the various offers being thrown out by the four major wireless carriers in their attempts to attract people switching to the iPhone 6 or iPhone 6 Plus. What was left out of that discussion — and which seems to be catching a number of customers by surprise today — is that some of them must pay a fee to upgrade. [More]
If you’ve watched TV in the last year, you’ve likely caught one of the many, overly quirky ads for Sprint’s former “Framily” plans. Between the francophile daughter, random goth hanger-on Gord-on, and a hamster patriarch voiced by Andrew Dice Clay, the company’s new CEO admits that it was all just a bit too much for what was otherwise a cruddy group data plan on a really slow network. [More]
Apple announced a couple of new phones yesterday, triggering a Pavlovian response in some consumers that can only be eased by the acquisition of one of these new phones. It also pits the four national wireless carriers against each other in a battle for Apple-hungry customers. [More]
Earlier this week, Sprint’s new CEO Marcelo Claure tried to take a swing at its bigger and/or faster competition by announcing a shared data plan that gives you a ton of data… on a network that’s currently so slow you’ll never get to use it all. Now Claure and company are trying again, offering an unlimited data plan that’s cheaper than the competition but probably won’t win over savvy data devourers. [More]