After launching a program that brings Sprint-trained experts to customers’ homes to help them with the switch to a new device in April, the company says it’s expanding the Direct 2 You service to four more cities: New York, Los Angeles, San Francisco and Denver.
Net neutrality only became well and truly legal on June 12, and yet already the new rules are prompting change: Sprint stopped intermittently throttling data speeds for its heaviest wireless Internet users during busy times as of Friday, the same day the Federal Communications Commission’s net-neutrality rules went into effect.
Even if you’ve never opened your mobile phone up, you probably know what a SIM card looks like: they’re the fingernail-sized chips that have your phone number and carrier details. When reader TJ’s employer bought some recently, they employed classic Stupid Shipping Gang tactics to make sure that these cards didn’t go missing. [More]
The era of unlimited mobile data has been in rapid decline over the past few years. It turns out that consumers really like using mobile broadband and that wireless companies really like making money, and when the two go hand in hand the whole “unlimited” thing doesn’t really work out in business’s favor as much as “charge for data” does. Sprint has been trying to attract new customers by fighting against that tide, but even the top exec of the company now says that’s ultimately likely to be a losing battle.
The deal that Sprint made with the new owners of RadioShack means that the mobile carrier gets to effectively double the number of retail stores that it runs. That’s great for Sprint, but means that they need to hire people or move existing employees to the new stores. Don’t worry: Sprint will be ready and even have their signage out front by July. [More]
Earlier this week, Sprint and Verizon reached multimillion-dollar settlements with federal regulators for allowing third parties to bill for unwanted and unauthorized add-on services. But when New Jersey residents tried to call the Sprint information number given out by the state’s attorney general, they were in for another telephonic surprise. [More]
Several months after AT&T and T-Mobile reached multimillion-dollar settlements with federal regulators to close the books on allegations of bill-cramming — illegal, unauthorized third-party charges for services like premium text message subscriptions — both Sprint and Verizon have also decided to pay the regulatory piper. Combined, the two wireless companies will pay $158 million to settle cramming claims with the FCC and the Consumer Financial Protection Bureau. [More]
When faced with wasting precious data allotments, many travelers submit to paying for WiFi on the go. But Sprint customers will find their wallets staying a bit fatter with new, free access to Boingo Wireless hotspots in 35 U.S. airports, starting today.
Google’s “Project Fi” Wireless Smartphone Service Offers Data At $10/GB, Will Credit You For Unused Data
As expected, Google has finally announced the details of its wireless smartphone service that will, at least at first, piggyback on the networks of Sprint and T-Mobile. It’s called Project Fi and plans with unlimited talk/text, unlimited international texting, and WiFi tethering will start at $30/month, with each gigabyte of data you use costing an additional $10. And if you don’t use your full allotment, your account gets credited accordingly. [More]
In March, Google confirmed its plan to launch some sort of wireless service for consumers in the U.S., and a new report claims that the Internet biggie could pull back the curtain on this new product as early as today. [More]
Like doctors of yore carrying black bags filled with tools straight to an ailing person’s bedside, Sprint is rolling out its own version of the house call with a new service needlessly employing numerals instead of letters, “Direct 2 You.” Roving Sprint workers will be on the road to customers in need of help upgrading their phone, transferring information to a new device and recycling old phones.
Things move fast when you’re in the newlywed phase, and Sprint is no exception: Only a few weeks after Standard General acquired 1,740 RadioShack stores at a bankruptcy auction, Sprint will be opening stores inside 1,435 RadioShack locations today. Soon, those stores will bear new co-branded Sprint-RadioShack signage.
Minutes? What are these “phone minutes” you speak of? The latest iPhone update is basically going to do away with the need to count voice minutes for Sprint customers, who’ll be able to make phone calls over WiFi soon.
After getting a glimpse at what the new co-branded RadioShack/Sprint stores will look like, the company is preparing to unveil the brand spanking new stores later this month. Meanwhile, RadioShack’s CEO is exiting the scene before the debut after failing to successfully steer the company away from bankruptcy over the last two years.
Yesterday, the sale of 1,740 remaining RadioShack stores to hedge fund Standard General was approved by a bankruptcy court. We’ve known since before the bankruptcy filing that their plan is to team up with Sprint to re-open stores that will be part phone store, part RadioShack merchandise. What would that look like? Sprint has already showed us. Well, they showed the federal bankruptcy court in Delaware, which makes them public documents. [More]
Is Sprint really the U.S. carrier with an all-new network infrastructure and the most improved customer service in the industry? Their ads would have you think so, but competitor T-Mobile complained to the self-regulating watchdogs over at the Advertising Self-Regulatory Council. Here’s what they found out after investigating the claims that Sprint makes in its ads. [More]