“While moving to our new house last week a friend who was helping us accidentally spilt beer on my son’s DS lite and it stopped working. I knew that his DS was still under warranty, but I also knew that I would not cover physical damage caused by neglect. After checking Nintendo’s website, and confirming that spilling liquid on it would not be covered and that I would have to pay for the repair.”
sony
By 11.15.07
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Carey will be on the FOX Business Network, discussing our reader’s fabled dusty PS3, this Friday morning at 7:45 AM.
Is This Playstation 3 Too Dusty To Be Repaired Under Warranty?
By 11.14.07
We now have pictures of the Playstation 3 that Sony refused to repair under warranty because the unit was too dusty.
By 11.14.07
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FOX Business Network picks up our Sony PS3 “excessive dust voids your warranty” story [FOX Business Network]
Sony CSR: What? No! Dust Doesn't Void Your PS3 Warranty!
By 11.11.07
A Sony CSR admitted to reader Ive that dust should not void a Playstation 3’s warranty. Transcript and audio, after the jump.
"Draw Envious Looks," Carry Your Camera In A Sony TWA/T
By 11.10.07
Keep your camera safe and snug in Sony’s stylish new TWA/T. The soft leather carrying case is available in brown, black, and red – but not pink. Sony, please hire someone to manage your obscure naming conventions.
Dust Voids PS3 Warranty
By 11.10.07
“I just got off the phone With PS3 customer support who kindly informed me that my PS3 is “too dusty” to be replaced under warranty. But won’t provide pictures unless they are subpoenaed.”
By 10.24.07
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There’s still no decisive victory in the high-def format wars, but here are the current standings: Sony’s Blu-ray outsold HD-DVD in the U.S. by a 2-to-1 margin for the first 3 quarters of 2007, but analysts say the trend could reverse in these last few months due to high-profile titles (like “Transformers”) being released in high-def exclusively on HD-DVD. The verdict? It’s still either format’s game. [Reuters]
A Plague Of Cracked Blu-Ray Discs From Netflix?
By 10.10.07
Grant is having a problem renting blu-ray discs from Netflix.
Blu-Ray DRM Rendering Some Discs Unplayable
By 10.9.07
Remember when DVD-type players didn’t require “firmware updates?” Ahh, those halcyon days of um, last year…
Sony Rips Off Artists For New Bravia Campaign
By 10.6.07
They say there’s no new ideas in advertising, but after seeing the latest ripoff routine, where Sony Bravia totally jacked an independent artist team’s work for their new ad, we disagree. They do have one idea. It’s that it’s totally okay to blatantly steal other’s work, repackage it, and get away with it. But we’ve got to wonder, what are these firms thinking? If consumers discover the cut and paste job, isn’t that a pretty negative backwash on the client they’re supposed to be promoting? Or do they figure, hey, it’s just a few thousand internet geeks and artists, they don’t have any money anyways, who cares, let’s snort some more coke off the copying machine glass?
Sony BMG: Copying Music You Own Is "Stealing" And You Are A Criminal
By 10.3.07
More silliness from the RIAA, according to Ars Technica. Jennifer Pariser, the head of litigation for Sony BMG, was called to testify in the case of Capitol Records, et al v. Jammie Thomas.
Is The Consumer Backlash Against DRM Starting To Make Them Sweat?
By 9.24.07
Consumers don’t like DRM and neither do we, but quite honestly—we thought no one cared what we liked and disliked.
Why Don't You Weigh In On The Video Format War?
By 9.19.07
I know that you guys have already covered the “format war” to some extent in the past. As I recall your site stated that the “format war” is indeed anti-consumer, which I agree with wholeheartedly. However, I do think that it would be incredibly helpful if you guys would revisit the story, and determine for yourselves which format is the most “consumer friendly.”
"Ringles" Latest Brilliant Scheme From Recording Industry
By 9.10.07
Starting next month, you can get your fill of ringles in major stores like Wal-Mart, Target, and Best Buy. Brainstormed by Sony, the ringle is a sort of souped-up CD single—”one hit and maybe one remix and an older track—and one ringtone, on a CD with a slip-sleeve cover.” Sony BMG will release 50 titles in October and November, while Universal will release 10 to 20. Each ringle will cost between $5.98 and $6.98. (Wanna bet which price point the labels will go for?)
Now Is A Good Time To Stay Out Of The HD DVD/Blu-ray War
By 8.21.07
Those of you with PS3s notwithstanding, there has never been a better time to stay out of the format war between HD DVD and Blu-ray.
When Liberating Your Sony Headphones From Their Plastic Shell, Be Careful Not To Stab Yourself With An X-Acto Knife
By 8.1.07
My colleague came to work waving around a new pair of Sony headphone’s he’d bought on the way over, still new in the blister plastic packaging. He was excited because he got such a good deal on them, and tried cutting through the package with a pair of heavy duty scissors. The plastic was unusually strong and was resisting even our most well made scissors (we work in a printing facility, and have lots of types of scissors, all high quality). He switched to the x-acto knife after the scissors were unable to pierce the thick bonded plastic.
