Last month, the Food and Drug Administration announced that it would be investigating claims from consumers that the “cleansing conditioner” Wen, purportedly developed by celebrity hairstylist Chaz Dean, had caused scalp irritation and even made some users’ hair fall out. The FDA looked into the situation after receiving 127 complaints about the product, but didn’t know that the marketer, Proactiv maker Guthy-Renker, had received more than 21,000 complaints about the product that it wasn’t obligated to report to the FDA. [More]
