Sears Holdings, parent company of Kmart and Sears, is depending on the company’s Shop Your Way rewards program to save the company. It is a very nice rewards program, but is it enough to get customers to spend? Don’t most store cards come with special rewards or discounts? [More]
shop your way
Eddie Lampert Blogs Mini-Manifesto About Why Sears Has Shed 200 Stores
By 12.16.14
Americans seem to love and hate their Kmart and Sears stores: our posts linking to unofficial but comprehensive closing lists have been very popular in the last few weeks. Americans apparently love to complain about their Sears Holdings stores, but don’t really want them to go away. Sears Holdings CEO and chief manifesto-writer Eddie Lampert recently took to the company’s blog to explain why the chain is getting rid of up to 200 stores. [More]
Sears Promises 5-Minute Returns And Exchanges Without Leaving Your Car
By 9.18.14
Sears is expanding the number of in-person services that they offer to customers who are horrified at the prospect of walking into a Sears. Now you can perform in-person returns and exchanges at your local store, but without getting out of your car. What kind of wizardry is this? It’s the department store chain’s new bid to win over customers with ease and convenience. [More]
Don’t Want To Be Depressed By Walking Into Sears? Retailer Now Trying Curbside Pick-Up
By 2.12.14
Over the last few years, a number of former Sears customers have said that one of the reasons they no longer shop at the once-great department store is that it’s just depressing to walk around inside the store and see empty shelves, run-down conditions, and disarray. How can Sears fix that? By keeping customers in their cars! [More]
