When you’re running a retail business, the customers who spend the most in your store are valuable and magical creatures. Loyalty cards let you return that love to your customers. Sort of. Some companies are taking rewards cards a step further, rewarding their most loyal customers (probably the ones with the most money) with special perks. [More]
sephora
UPS Refuses To Deliver Package, Messes Up My Daughter’s Birthday
By 3.11.13
Julie currently lives far away from her daughter, and went her a wonderful box of gifts from cosmetics retailer Sephora for her recent 14th birthday. What a lovely surprise! Or it would have been if UPS hadn’t refused to release the package with a mere signed slip because it had been redirected after getting sent to Julie’s billing address initially. The package was significantly delayed past her birthday, and the surprise became significantly less fun. [More]
Just What We Don’t Need — More Gift Cards! And This One’s From Facebook
By 1.31.13
Say the word “gift card” around Consumerist HQ and hackles will raise at an alarming rate. Which is why we’re greeting the news of a new gift card offered by Facebook with what one might call, “extreme wariness and trepidation.” Building on the social network’s recent launch of Facebook Gifts, these cards will be able to hold balances for multiple retailers and are reusable. [More]
Sephora Explains That “2-Day Shipping” Actually Means “3 To 4 Days”
By 12.7.12
The other day we told you about an unhappy Sephora.com customer whose expedited order was not delivered on time, and who was stuck with the expedited shipping charges. Sephora now explains to Consumerist that the customer doesn’t understand Sephora’s peculiar take on the definition of “two days.” [More]
Sephora Says I’m Stuck With Expedited Shipping Charges Even Though Purchase Didn’t Arrive On Time
By 12.5.12
If you pay a premium to get an order within a specific period of time, then it would only make sense that you’d get a refund on that extra shipping cost if the order doesn’t arrive in time. But apparently not when you order from Sephora. [More]
5 Best Stores For Having Playdates While You Shop
By 10.15.12
To all the parents of young children out there who are constantly wrangled into making playdates for your kid(s). Just because you’ve scheduled a playdate for your little one(s), it doesn’t mean you can’t also get in some all-important shopping while the youngsters amuse each other for a few hours. [More]
Sephora Replaces Fancy Skin Care Stuff Broken In Mail, No Questions Asked
By 3.22.11
Alexis ordered a few bottles of, in her words, “fancy skin care stuff” from Sephora, and one bottle arrived broken and making a huge, soapy mess. Preparing to fight for a replacement, she was pleasantly surprised when the Sephora representative told her that they’d send her a replacement: no need to return the bottle. [More]
What Do You Think Of The Stores-Within-Stores Trend?
By 1.26.11
These days, more and more big box and department store chains are taking a cue from shopping malls by renting out floor space to retailers to create smaller stores within stores. It’s a model that has helped some businesses to stay afloat in these tough times, but does it benefit you? [More]
Sephora Redefines "Free," Forgets To Mention Required Purchase
By 7.23.10
Kayce writes that back in June, she saw an offer online from beauty retailer Sephora promising a free manicure to promote the launch of a new nail decal. She hadn’t seen anything that claimed any kind of purchase was required, and was confused when she learned that the “free” manicure required a $15 purchase. [More]
Up-To-The-Minute Coupon Codes For Hot Sales
By 6.23.10
The deal aficionados on the FatWallet message boards have various discussion threads devoted to providing the most current coupons for a slew of stores. Rather then dig for them, here’s a master list of their official store coupons and clearance threads. Members routinely get rid of dead coupons and post new ones, so this is definitely one to bookmark: [More]
Grin, Then Wear It: Benefit Cosmetics Responds To Consumerist
By 7.6.09
Last week, reader Brianna contacted Consumerist about her issues with the defective packaging of a Benefit Cosmetics products, as well as the treatment she received from their e-mail customer service rep. Benefit saw our post, and their PR department responded to Brianna’s story.
