Selling consumers services they don’t need is nothing new; recent examples include Wells Fargo’s fake account fiasco and Office Depot’s computer virus scanning program. Now, a labor group has filed a complaint with federal regulators accusing wireless carrier T-Mobile of using similarly aggressive sales goals, driving employees to enroll users in services they don’t actually want or never asked for. [More]
sales tactics
Labor Group: High-Pressure Sales Goals Led T-Mobile Workers To Add Services Customers Didn’t Want
By 12.19.16
Wells Fargo On The Hook For $185 Million For Opening Unauthorized Accounts
By 9.8.16 — Updated: 9.30.16
More than a year after the city of Los Angeles sued Wells Fargo for alleged customer account abuses, including pushing employees into opening unauthorized accounts to make sales quotas, the banking giant has been ordered to pay more than $185 million in refunds and penalties. [More]
Police Reports Contradict ADT Rep's Warnings Of Local Break-Ins
By 12.30.10
Sarah says that last night an ADT sales rep came to her door trying to sell her an alarm system. He said that there were two break-ins “last week” and that whenever these occur ADT sends out a rep to “give away” two “free” alarm systems. [More]
Call This Radio Shack Salesman On His Crap, And He'll Call Security On You
By 12.22.10
Eric writes that he wanted to upgrade the phone that he uses on his T-Mobile prepaid plan. He decided on a T-Mobile Comet, and found a great price on it at Radio Shack. The crack sales team at The Shack had the phone in stock, and would be very happy to sell it to him along with a two-year contract. This being the reason why Eric has a prepaid plan, he declined.
The salesman insisted that this was a policy that came straight from the district manager, and “called” to confirm it. When Eric asked for the manager’s number so he could discuss the problem himself, the manager turned out to be a fax machine. When Eric insisted on being given the real number, that’s when the salesman threatened to call mall security.
Get Inside A Timeshare Salesman's Head
By 3.11.10
How would you like to be 1000% more awesome? You will, after you read the secrets to Timeshare selling success over at the Timeshare Coach blog. It’s written by the author of ts by the author of Zero Resistance Selling: Achieve Extraordinary Sales Results Using The World-Renowned Techniques of Psycho-Cybernetics. On charming, ” Charm to Timeshare Sales is like Bread to Butter, put them together and it tastes so much better. Bread without butter is dry.” [More]
Sears Calls Several Days After Purchase To Upsell Unnecessary Protection Plan With Lies
By 1.25.09
Sears tried to scare Anthony into buying an unnecessary protection plan several days after he purchased a new plasma tv. The sales rep who called explained that Anthony’s new plasma would need to be recharged every five years, which isn’t true. According to Consumer Reports: “There is no such thing as recharging a plasma TV with new gas. It is sealed at the factory.”
Now This Is A Car Salesman
By 6.28.07
A guy walks into a dealership and wants to buy a $30,000 truck for $19,900, according to this blog entry by car salesman, “Bloodraven” (pictured). The mark gets with one salesman but then calls over to a second salesman he’s bought from a few years ago. Now the second salesman has to sell the truck for the first salesman. Read how salesman #2 fends off the seemingly unstoppable customer’s quest for a deal with a good jerk of the patriotic heartstrings…
