Think the arbitration clause in a contract is unfair? Go ahead and contest it! Of course, you shouldn’t expect to win, since the Supreme Court has just ruled that it’s just fine for the arbitrator to decide whether the clause is fair. [More]
rules
Study Finds Grocery Store Shoppers Are Honest Folk
By 3.24.10
The people on that People of Walmart website may wear some ugly t-shirts, but at least they’re honest when it comes to dealing with strangers. According to a new study that looked at how markets, religion, and the size of a community impact concepts of fairness and punishment, Walmart grocery shoppers in Missouri came out on top in terms of treating the other side fairly and punishing selfishness. [More]
American Airlines, Jet Blue, Delta Seek To Delay Tarmac Imprisonment Rule
By 3.17.10
You know that new rule that says airlines have to let passengers off the plane if it’s stuck on the tarmac for more than 3 hours? It’s supposed to go into effect in April, but at least three airlines are hoping to delay it because they say runway repairs at JFK Airport will interfere with schedules. [More]
Burger King Tells Singing Employee To Stop It
By 2.26.10
You know how there are those people who, no matter what job they have, somehow retain a cheery outlook? And if you’re grumpy like me you wish they’d go away, but secretly you marvel at how they spread cheer to everyone around them and make the day more pleasant? Well, that’s one thing you’ll no longer find at a Burger King in a Concord, NH, mall. The district manager put a stop to it. [More]
Get Up To Speed On What The CARD Act Will Do To Credit Cards
By 2.11.10
In just a little over a week, the CARD Act will go into effect, and a new set of rules will apply to credit card issuers. Here’s a great summary of what will change and what won’t, so you’ll know what to expect. For instance, did you know that cards issued to business entities rather than individuals are exempt? [More]
Check Out The Department Of Transportation's New Site For Airline Passengers
By 1.29.10
If you’ve got a complaint about an airline, or you want to find out more about whether your complaint is valid, oh boy is there a treat in store for you! Earlier this month, the DOT launched a redesigned consumer aviation website at airconsumer.dot.gov. The goal of the site is “to make it as easy as possible for consumers to find the information they need to make their air travel experience as smooth and hassle-free as possible.” [More]
What To Do When You Don't Know Whether Something Should Be Recycled
By 1.20.10
If your city has a recycling program but you keep forgetting how it works, Slate has some tips for you. The best solution is to print out a copy of your city’s approved items and stick it to your fridge (doh), but the general rule of thumb is: “If in doubt, throw it out. Meaning don’t recycle.” [More]
TSA Gets Some Damned Sense, Eases Flight Restrictions
By 12.28.09
Good news, people who are in the unfortunate position of having to do business with an airline in the near future: the TSA’s embarrassingly reactionary new “security rules” have been eased as of this afternoon. Now it is up to the captain whether they’re enforced on each flight, reports CBS News. [More]
Federal Reserve Proposes Rules On Gift Cards
By 11.16.09
Here’s your chance to sound off on another consumer protection issue. In accordance with the CARD Act, today the Federal Reserve proposed new rules that would protect consumers from fees and expiration dates on gift cards, and they’ll soon be accepting comments on the rules.
California May Pass Nation's First Energy Consumption Regulation On Big Screen TVs
By 10.14.09
As soon as next month, California may become the first state to implement energy consumption rule for big screen TV sets similar to the ones for refrigerators and air conditioners. A trade group has been adamantly opposing it, reports the Los Angeles Times, but hasn’t found much sympathy from the California Energy Commission, which may be able to avoid building a $600 million natural gas power plant if they can cut back on energy guzzling sets.
FTC Wants Your Input On How To Improve AnnualCreditReport.com
By 10.12.09
The problem with annualcreditreport.com—other than its name—is that getting your reports from the site is a little like dealing with GoDaddy: you have to deal with upsells and side-sells at every step. You can indeed get your free credit reports from the site, but you’ll also have to keep turning down other offers from the three participating bureaus. Hell, there are even ads (sorry, “sponsor” links) on the home page, the one place where you’d hope for the least consumer confusion.
FTC Says Bloggers Can't Hide Endorsement Deals
By 10.5.09
For the first time since 1980, the FTC has updated its rules about endorsements and testimonials, and they’ve added blogging to the books. Now bloggers who don’t disclose that they’ve been somehow compensated—either with cash or with free services or products—can be fined up to $11,000.
Wachovia Teller Refuses To Deposit Check Written In Two Ink Colors
By 9.2.09
“The best advice I can offer to those who wish to commit check fraud against Wachovia Bank,” writes Jim, “is to purchase a typewriter.” Although he’s been a customer of the bank for years and had a hefty balance that more than covered the deposit amount of his handwritten check, because the dollar amount was in black ink and the signature was in blue ink the teller said it might be fraudulent and refused to take it.
Coffee Shop Bans Lunchtime Laptop Users
By 8.7.09
Patrons working on laptops are a fixture of coffee shops, and with electric outlets and free wi-fi, shops aren’t exactly discouraging students and, uh, professional bloggers from hanging out there. Until now.
Minister For Hire Walks Out On Wedding
By 7.31.09
If you’re in Ohio and hire Gillian Kresila to officiate your wedding, you’d better not disobey her no-alcohol rule or you’ll be sorry. Kresila discovered that the 23-year-old bride, Erin Kuhns, had toasted her magic day with a glass of wine, and she walked out on the wedding a few minutes before it was scheduled to start.
By 7.8.09
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The FDA has issued a new ruling that says egg producers must “test regularly for salmonella and buy chicks from suppliers who do the same,” and that eggs “will have to be refrigerated on the farm and during shipment” as well as by wholesalers and in the store. The rule is meant to cut down on the number of egg-related salmonella cases nationwide, which currently are around 142,000 a year. [Washington Post] (Photo: Andreas Kollegger)
Would Practical Wisdom Improve Customer Service?
By 4.28.09
Barry Schwartz spoke at TED this past February about “practical wisdom,” a classical term that Schwartz redefines in a modern context as knowing when and how to make exceptions to every rule, and when and how to improvise. His point, largely, is that a lot of modern life would run more efficiently, and more justly, if people would stop blindly following and enforcing rules when they become absurd.
Park Rules Prohibit "Unlicensed Guns" In State That Doesn't License Guns
Here’s a problem for the Lackawanna County park system: They’ve passed new rules that prohibit “unlicensed firearms.” Sounds reasonable until you notice that the park is in Pennsylvania where they apparently don’t license guns.
Awkward! [More]