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Mike Mozart

While Traditional Retailers Falter, Why Are Off-Price Stores Still Doing Okay?

Store closings and retail bankruptcies aren’t bad news for the entire retail industry. While the current turmoil in the business of department stores, toy stores, and clothing stores is bad for those is bad for those chains, it’s great for off-price retailers like TJX, Ross Stores, and Burlington. [More]

Libbey Offers Stemless Wine Glasses, Flawless Service

Libbey Offers Stemless Wine Glasses, Flawless Service

Mark bought a set of a dozen stemless wine glasses made by Libbey, but discovered that one of the red wine glasses was missing when he unboxed it. He contacted Libbey to see about obtaining a single replacement glass. This was no problem for Libbey: they promptly sent him another set of twelve glasses to make up for the oversight.

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Recall Roundup

Recall Roundup

Umbrellas, toy beach chairs, swingsets, and mysteriously collapsing benches. What do they have in common? All of them have been recalled for various reasons in the last month.