Now that AOL has weathered the Vincent Ferrari storm, what’s it like to cancel? Has anything changed? Are the reps more courteous? Do they tell you bedtime stories over the phone?
retention
Gold’s Gym Won’t Let Dead Cancel
By 6.22.06
It’s not just AOL that is reluctant to let you cancel an account when someone dies. So too, the church of the body. Barry writes:
AOL CSR Fired for Not Retaining
By 6.21.06
A former AOL CSR, Michael, writes about how the company axes employees who don’t give cancelling customers the proper retaining:
AOL Listens to BBB and CC, not You
By 6.20.06
Don writes that he had a very similar experience to Vincent in getting AOL to cancel his account. AOL wouldn’t listen. He claims he was forced to have his credit card company do a chargeback and got the Better Business Bureau to investigate.
AOL Apologizes For Infamous Cancel Call
By 6.20.06
AOL has said they’re sorry for hiring the infamously bad CSR that was so terribly loathe to let Vincent quit AOL.
