retention agents


Comcast Employees Say Needy Retention Call Is Totally Normal

While we all spent yesterday shaking heads and commiserating with Comcast customer Ryan Block in his exhausting effort to get a customer service representative to disconnect his service, it’s always good to stop and remember that there are actual humans on the other end of that line, people who are hired to do a job. And in the case of call center workers, we’ve heard from many past and current Comcast employees who say that type of effort might’ve been a bit much, but it all comes down to meeting quotas. [More]